Entry Level Customer Service Assistant

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Responsibilities:Receive and resolve, within established guidelines, customer issues, questions and concerns. Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.Download, distribute, and answer all customer questions received via email.Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.QualificationsHigh school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.