Server/Bartender

Description

 Servers/Bartenders who will be responsible for greeting customers, setting up the dining areas, taking and placing orders, carrying trays and plates, serving food and beverages, and cleaning and clearing tables, mixing and serving beverages, cleaning glasses and bar equipment, and ensuring that the bar and work areas are clean and well- stocked. 

Requirements

Some Areas of Responsibility:

• Learn all      table and position numbers within one week of hire date.
• Maintain      silverware service, when necessary 
• Understand      and read a food or beverage order.
• Crumb and      wipe tables when necessary.
• Remove and      wrap leftovers, according to restaurant specifications.
• Greeting      guests with a warm, sincere smile and anticipate their needs.
• Follow all      steps of service as covered in training.
• Safely and      efficiently operate all equipment necessary to the position.
• Must wash      hands regularly, according to guidelines.
• Use tact and      good judgment when dealing with difficult guests. Respond to their needs      with patience and courtesy.
• Move safely      through all areas of the restaurant, which may include stairs, uneven and      slick surfaces.
• Maintain a      clean and orderly work area.
• Understand      and complete all side work as assigned.
• Communicate      in English to comprehend and perform/follow job requirements in written      and spoken direction.
• Perform more      than one task at a time.
• Perform      calmly and effectively in an extremely busy and stressful work      environment.
• Confirm that      each order has appropriate preparation, plate/glassware, garnish,      presentation, necessary serving utensils and is complete before taking it      to a guest.
• Arrange food      orders according to table and position numbers.
• Understand      and follow the allergy procedures of the restaurant.
• Promptly      deliver food and beverage items from the kitchen or bar for an entire      shift. Check garbage for restaurant supplies, ie. Silverware, ramekins,      etc. Empty garbage, keep the garbage area clean and covered.
• Must say the      name of food and beverages delivered to guests.
• Communicate      any additional information to guests (eating instructions, special sauces,      etc.)
• Communicate      and follow up on any guest request or concern.
• Promote      teamwork among co-workers and employees.
• Understand      completely all policies, procedures, standards, specifications, guidelines      and training programs.
• Ensure that      all guests feel welcome and are given responsive, friendly and courteous      service at all times.
• Ensure that      all beverage products are consistently prepared and served according to      the establishment's recipes, portioning, preparation and serving      standards.

Necessary Skills and Attributes:

· Customer service

· Demonstrated energetic, self-motivating and a “can do” positive attitude.

• Requires the      ability to lift and/or move up to 40 pounds.
• Requires the      ability to walk, bend, twist, and stand to perform normal job functions.
• Frequently immerse      hands in water and water diluted with chemical solutions.

Success Factors:

• Ambassador      of Joy: Embody and promote a culture of positivity and enthusiasm,      ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric      Focus: Understand and anticipate the needs of both internal and external      guests, consistently exceeding expectations.
• Meticulous      Attention to Detail: Deliver work that is precise, thorough, and up to the      highest standards of luxury hospitality.
• Effective      Communication: Provide clear, concise, and actionable information to      ensure colleagues, guests, and stakeholders are well-informed.
• Ownership      & Accountability: Take full responsibility for tasks, ensuring they      are followed through to achieve the desired results.
• Foster Team      Collaboration: Work collaboratively within teams, motivating others to      sustain exceptional levels of performance.
• Build Strong      Relationships: Establish trust and foster cooperation with colleagues,      guests, and partners to promote mutual success.

Safety and Security

· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.

· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.