Senior Technical Program Manager, AI & Agentic Personalization

Job Title: Senior Technical Program Manager, AI & Agentic Personalization
Job Location: 100% Remote, Canada
Job Type: T4 Contract
Experience: 8+ Years
Rate: CAD 65-70 PH

About the Role
NearSource Technologies is seeking an experienced Senior Technical Program Manager, AI & Agentic Personalization to lead large-scale, cross-functional initiatives focused on delivering intelligent, AI-powered product experiences. In this role, you will collaborate with Product Management, Engineering, AI/ML, Data Science, UX, and Platform teams to drive strategic programs from planning through execution. This position is ideal for a technical program leader with experience delivering AI-enabled products, coordinating complex technical initiatives, and driving innovation through scalable, responsible, and user-centric AI solutions.

Key Responsibilities

• Lead the end-to-end delivery of complex AI-driven technical programs across multiple cross-functional teams.
• Drive initiatives focused on AI-powered personalization, intelligent recommendations, and agentic workflows.
• Partner with Product Management, AI/ML Engineering, Data Science, Platform Engineering, and UX teams to deliver AI capabilities into production environments.
• Develop and manage program roadmaps, timelines, milestones, dependencies, risks, and mitigation strategies.
• Ensure the responsible, scalable, and high-quality delivery of AI-powered product capabilities.
• Drive Agile program execution while maintaining alignment across Product, Engineering, Data Science, and Platform teams.
• Facilitate program governance, executive reporting, and strategic decision-making.
• Ensure strong Software Development Lifecycle (SDLC) practices throughout experimentation, iterative development, testing, and release cycles.
• Manage program risks related to AI performance, reliability, trust, adoption, and user experience.
• Drive clarity around requirements, prioritization, execution plans, and cross-team dependencies.
• Coordinate the integration of shared AI capabilities, including recommendation engines, user models, and real-time intelligent systems.
• Promote consistent adoption of AI and personalization capabilities across multiple product initiatives.
• Translate complex technical concepts into clear business outcomes for executive stakeholders.
• Drive continuous process improvement and operational excellence across program delivery.

Must-Have Skills

• 10+ years of Technical Program Management experience delivering large-scale software or technology programs.
• Proven experience leading complex cross-functional technical initiatives involving Product Management, Engineering, AI/ML, Data Science, and Platform teams.
• Strong expertise in Agile methodologies, including Scrum and Kanban, and the Software Development Lifecycle (SDLC).
• Experience delivering AI-powered product capabilities, machine learning platforms, recommendation systems, or intelligent automation solutions.
• Experience working with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Strong stakeholder management, facilitation, and executive communication skills.
• Experience managing program roadmaps, dependencies, risks, governance, and executive reporting.
• Strong analytical, organizational, and problem-solving capabilities.
• Experience managing multiple concurrent programs within fast-paced technology environments.
• Ability to translate complex technical concepts into business-focused outcomes.

Nice-to-Have Skills

• Experience working with personalization platforms, recommendation engines, or intelligent user experience solutions.
• Familiarity with experimentation frameworks, telemetry, analytics, and data-driven product development.
• Experience with real-time AI systems, user modeling, or agentic AI capabilities.
• Exposure to architecture, engineering, construction, manufacturing, or other complex enterprise software domains.
• Experience using Jira, Confluence, Aha!, Smartsheet, or similar program management tools.

Certifications

• PMP certification is an asset.
• PgMP certification is an asset.
• Certified Scrum Master (CSM) or equivalent Agile certification is an asset.

Apply now, or share your resume with salary expectations at [email protected].
Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high application volume, but we genuinely appreciate your time and interest.

About NearSource Technologies
NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer
NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.