- Location
- Remote - Costa Rica
- Workplace
- Remote
- Type
- Full-time
- Department
- CR - Client AR
- Education
- Master
- Source
- Lever
Description
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
The role of a Client AR Specialist plays a key role in ensuring timely collections and maintaining strong client relationships to support TreviPay's B2B payment solutions. This role will provide you the opportunity to collaborate with finance and client success teams and develop expertise in B2B payment operations
Duties and Responsibilities
o Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts
o Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders
o Respond promptly and accurately to client inquiries, including payment history and invoice requests, while navigating core systems effectively
o Maintain past-due rate below departmental threshold and consistently achieve productivity targets
o Demonstrate the ability to meet/exceed both quality and productivity performance expectations
o Demonstrate the ability to solve for root cause, helping to set customers up for future success
Qualifications
o Ability to multi-task and make routine decisions
o Ability to work quickly and accurately simultaneously
o Ability to meet deadlines
o Customer-centric focus and professional demeanor
o Strong communication skills including writing, speaking and active listening
o Positive attendance, dependability, and reliability
o Proven ability to assess, prioritize, and balance daily workload
o Proficient knowledge of Windows applications, including Outlook, intermediate Word, and Excel
o Attention to detail
o Listens with empathy
Years of Experience
o 0-1 years of relatable experience preferred
o Education (High School Diploma, Associate, Bachelors, Masters)
o Depending upon the region or the client requirements relevant language support might be required
Skills
ExcelERP
