Public Safety Office Manager

Under the general direction of the Captain of the Services Division, oversees the front desk operations of the Police Department. Supervises Police Desk Assistants, oversees Police Department information systems, and performs administrative duties to ensure Departmental operational effectiveness.

1. Manages the day-to-day office and administrative operations of the Police Department. Functions as the primary contact for public information requests, administrative problem resolution, and front desk decision making.
2. Supervises, leads, directs, assigns and reviews work, handles employee relations, and evaluates Police Desk Assistants.
3. Oversees the operation and administration of the Law Enforcement Information System (LEIN). Performs data entry and validation, including monthly verification, biannual audits, and trains Department personnel in LEIN system.
4. Oversees the Michigan Incident Crime Reporting (MICR), including data entry and validation, and completes monthly reporting, corrections and audits.
5. Oversees the Records Management System and process improvements, including data entry, distributing reports, data reports, and annual reporting.
6. Oversees Sex Offender Registration processes and reporting.
7. Assists the Freedom of Information Act coordinator for the Department, compiling reports and responding to requests for information as necessary.
8. Assists Police Officers and related law enforcement agencies with inquiries related to Police Department procedures.
9. Assumes the responsibilities of the Police Desk Assistants to aid citizens and City employees. Handles walk in traffic, answers phones, responds to questions/concerns, handles and resolves complaints, receives and relays detailed and concise information to Ottawa County Central Dispatch, issues permits, and performs data entry and transcription of police reports.
10. Oversight of training for Cadets and Police Desk Assistants.
11. Primary contact person for administrative requests from the courts, prosecutor's office and city attorney’s office.  

OTHER DUTIES & RESPONSIBILITIES:

1. Maintains storage room, paper and electronic files, and orders supplies.
2. Performs additional duties of an administrative nature to support the efficient operation of the department.
3. Performs other duties as assigned.

1. High School Diploma required. An associate degree or additional education in Business Management and/or Public Administration preferred.
2. One to two years of experience in office management or a related field preferred, including supervisory experience.
3. Interpersonal and supervisory skills are necessary to lead and supervise a group of individuals and facilitate teamwork and a good working environment.
4. Interpersonal skills are necessary to provide accurate information and responses to community members, law enforcement officials and agencies, and various levels of City personnel.
5. Supervisory skills necessary to oversee the work of assigned staff.
6. Computer skills are necessary to effectively utilize word processing, database, and spreadsheet software applications and related law enforcement software.
7. Mental ability to frequently handle pressures related to working on projects requiring attention to detail, simultaneous management of multiple projects, and dealing with the concerns of citizens and employees.
8. Physical ability to occasionally lift and transport equipment and materials weighing up to 50 pounds.

WORKING CONDITIONS:

1. Normal office environment with little discomfort due to noise, dirt, dust and the like.
2. May occasionally be exposed to people with infectious diseases.