- Location
- RBC CENTRE, 155 WELLINGTON ST W:TORONTO, Canada
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Closing date
- Today
- Source
- Workday
Description
Job Description
The Asset and Account Application Support Team supports various applications in CWM(Canadian Wealth Management) & USWM ( US Wealth Management). In this role you will be responsible to support various CWMT applications, coordination with offshore/onshore support team and closely working with QA, DEV, various enterprise teams and business users.
WHAT WILL YOU DO?
- Work with AAP Support Team to achieve quality application support.
- Be responsible and working with other teams to manage and maintains applications servers and infrastructure needs, maintaining server cyber hygiene.
- Support backend system jobs and processes, meeting SLA and business expectations
- Participates or lead (depends of complexity) development, testing, planning and implementation of projects and fixes
- Facilitates transition of application from development to production
- Manages Disaster Recovery exercises for the application
- Identifies and engages in process improvement opportunities and automation
- Creates and maintains documentation related to important support processes
- Establish strong working relationships across project teams and enterprise teams. Collaborate with teams to achieve quality support and ensure initiatives are effectively integrated into RBC procedures and processes.
WHAT DO YOU NEED TO SUCCEED?
Must Haves:
- Experience of troubleshooting production issues, determining root causes and engaging proactively in finding long-term solutions,.
- 3+ years in SQL Server 2012-2019, Sybase and working experience with Programming: ASP.NET, C#, ADO.NET, XML, HTML5, JavaScript.
- OS Platforms: Windows Server 2012-2019, VM, Linux. Cloud: PCF/Azure
- Working experience with Web Services: SOAP, WCF, WEB API’S, REST
- Experience with Reporting Services: RSCON. Data warehousing tools: ETL, DataStage, SSIS
Nice-to-have:
- Mix of technologies: DB: DB2, OS platform: AIX, Azure. Analytics Tool: Elastic Search, Kebana
- Robotic Process Automation: RPA, Ansible. Handy with Jira, Confluence, Share Point administration
- Proficiency in communication skills
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
#LI-POST
Job Skills
Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
