Room Service Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the Role

Four Seasons Hotel Nashville is seeking a Room Service Manager to join our talented team. This role is responsible for overseeing the daily operations of the Room Service Department, ensuring exceptional guest experiences through 24-hour in-room dining and private bar services while maintaining Four Seasons luxury service standards.

What You Will Do

• Lead, train, coach, motivate, and develop employees within the Room Service Department to ensure exceptional service and adherence to Four Seasons standards.

• Oversee the daily operation of the Room Service Department, ensuring efficient and seamless service delivery.

• Maintain a visible presence within the operation to enhance guest satisfaction and promptly resolve guest concerns, requests, and service recovery situations.

• Ensure comprehensive knowledge and quality standards of all menu items, ingredients, preparation methods, wine, and spirits offerings.

• Partner closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and culinary leadership to develop menus, amenities, and service offerings.

• Monitor and control labor costs, operating expenses, purchasing, scheduling, inventory, and cash management to achieve financial goals.

• Conduct regular inspections of facilities and equipment, making recommendations for maintenance and operational improvements.

• Participate in operational meetings to support effective communication and collaboration across departments.

• Ensure compliance with company policies, health and safety standards, and established operating procedures.

• Foster a positive and professional work environment that reflects the Four Seasons culture and values.

What You Bring

• College degree in Hospitality, Restaurant Management, or a related field preferred; equivalent experience will be considered.

• Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role.

• Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability.

• Proficiency in food and beverage technology systems and general computer applications.

• Excellent leadership, communication, interpersonal, organizational, and problem-solving skills.

• Ability to read, write, and communicate effectively in English.

• Prior experience within a luxury hotel environment or mixed-use residential hotel preferred.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.

• Excellent training and development opportunities.

• Employee discount for stays at Four Seasons Hotels & Resorts worldwide.

• Complimentary dry cleaning and care for employee uniforms.

• Complimentary employee meals.

• Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan.

• Vacation, Holiday, and Sick Pay.

• Disability Coverage and Life Insurance.

• Inclusive and diverse employee engagement events throughout the year.

• Exclusive travel programs and employee discounts.

Schedule & Hours

• Full-time position

• Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and occasional early mornings, based on business needs and operational requirements.

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf