Sr. Director, Sales

Sr. Director, Sales – Bangalore, India

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is seeking an experienced Sr. Director, Sales to lead our India Delivery Center (IDC) commercial organization in Bangalore. This leadership role is responsible for building, scaling, and optimizing a high-performing revenue organization that supports ServiceChannel’s global growth strategy. Initially, the role will lead a team of Relationship Managers responsible for customer retention, expansion, and commercial execution across our SMB and Small Commercial customer segments. Over time, the organization is expected to expand to include Sales Operations, Business Development Representatives (BDRs), Solution Consultants, and additional revenue-generating functions supporting both existing customer growth and new customer acquisition.

This role will report directly to the Chief Sales Officer and will partner closely with U.S.-based Sales, Account Management, Customer Success, Revenue Operations, Marketing, and Executive Leadership teams to build scalable processes, drive operational excellence, and create organizational capacity to support future growth. The successful candidate will serve as the senior commercial leader in the IDC, responsible for talent development, performance management, forecasting accuracy, and execution of ServiceChannel’s global commercial strategy.

Key Responsibilities

• Build, lead, and scale the IDC commercial organization, initiating with Relationship Managers, and scaling to include future commercial capabilities.

• Develop and execute the long-term strategy for the IDC sales organization, ensuring alignment with company revenue objectives and growth priorities.

• Partner with US leaders for hiring, onboarding, performance management, coaching, and career development for all IDC commercial team members.

• Establish a high-performance culture focused on accountability, operational excellence, customer outcomes, and revenue growth.

• Drive forecasting accuracy, pipeline management, business reviews, and performance reporting across the organization.

• Partner with U.S. Sales, Account Management, Customer Success, Revenue Operations, Finance, and Marketing leaders to ensure alignment of priorities, processes, and customer engagement motions.

• Design and implement scalable operating models, playbooks, and standard operating procedures to support continued organizational growth and efficiency.

• Partner with the Sales Operations team to support reporting, analytics, process optimization, territory planning, and CRM governance.

• Monitor key business metrics and proactively identify risks, opportunities, staffing requirements, and process improvements.

• Build organizational readiness for expansion into future commercial functions, including Sales Operations, Business Development Representatives (BDRs), Solution Consultants, and Net-New Account Executives.

• Serve as the primary executive liaison between IDC and U.S.-based leadership.

Required Skills & Experience

• 10+ years of experience in Sales, Account Management, Customer Success, Revenue Operations, or related commercial leadership roles, preferably within a SaaS environment.

• 5+ years of direct people leadership experience managing customer-facing revenue teams.

• Demonstrated success building, scaling, and leading high-performing commercial organizations.

• Proven track record of driving revenue growth, customer retention, forecasting accuracy, and operational excellence.

• Exceptional spoken and written English communication skills and executive presence.

• Deep familiarity with CRM and revenue technologies, including Salesforce and related commercial systems.

Preferred Skills & Experience

• Experience building or scaling offshore, global capability center, or shared-services commercial organizations.

• Experience leading SMB, Mid-Market, Account Management, Renewals, Customer Success, or Business Development functions.

• Experience supporting both customer retention and net-new customer acquisition motions.

• Experience in Facility Management and/or relevant verticals.

Why Work for Us?

• Our work environment is dynamic, collaborative, and entrepreneurial. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and taking the initiative to get things done.

• In 2021, ServiceChannel joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].