Scheduled Hours

40

Position Summary

Supports physician engagement, provider relationship development, and referral strategy across regional and national markets for Siteman Cancer Center. Helps operationalize a modern physician engagement model that integrates provider relationship management, CRM strategy, referral communication workflows, engagement analytics, provider segmentation, and operational coordination to strengthen referral partnerships, improve provider experience, and support oncology network growth. Leads the administration and optimization of physician relationship management systems, provider intelligence, and engagement data to ensure accurate provider profiles, activity tracking, opportunity management, segmentation, and relationship visibility. Utilizes provider engagement analytics, referral trends, CRM insights, and market intelligence to identify opportunities for targeted engagement, prioritize relationship development activities, and inform strategic decision-making.

Develops and manages referral communication strategies and provider engagement workflows designed to improve referral transparency, communication effectiveness, provider satisfaction, and the overall referral experience. Partners closely with the Patient Care Coordination Center, Referral Hub, Access, Clinical Operations, and physician leadership to identify barriers affecting referral progression, implement process improvements, and strengthen operational performance across the provider experience.

Collaborates across marketing, communications, analytics, digital strategy, clinical leadership, access, operations, and network development teams to align provider engagement initiatives with organizational growth priorities, referral development strategies, and enterprise oncology objectives. Monitors engagement performance through defined metrics and continuously refines engagement approaches using provider feedback, behavioral insights, referral analytics, and performance data.

Job Description

• Executes physician relationship management strategies that support referral engagement and network growth.

• Manages CRM systems, provider databases, and relationship intelligence tools to ensure data accuracy and usability.

• Maintains provider segmentation, relationship records, contact histories, and engagement activity tracking.

• Develops and improves referral communication workflows to enhance provider experience and referral transparency.

• Partners with patient care coordination, referral hub, access, and operations teams to identify process improvements and reduce referral friction.

• Coordinates relationship management activities across internal teams to ensure consistent communication and operational alignment.

• Supports oncology network development through structured relationship insights and referral pathway optimization.

• Performs other duties as assigned.

Working Conditions:

Job Location / Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

• Ability to move to on and off-campus locations.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

B.A. - Bachelor of Arts - Marketing

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Marketing And Communications (8 Years)

Skills:

Audience Segmentation, Business Development, Business Intelligence Tools, Client Relations, CRM Campaign Management, Cross-Functional Collaboration, Customer Relationship Management (CRM) Software, Data Analytics, Digital Advertising, Digital Engagement Strategy, Growth Marketing, Growth Strategies, Healthcare Consulting, Healthcare Environments, Healthcare Operations, Marketing Analytics, Market Intelligence, Network Development, Patient Referrals, Physician Engagement, Physician Marketing, Referral Development, Relationship Building, Strategic Decisions

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.