Job Description:

Care Coordinator

Location: Hannibal, MO
Department: Primary Care Health Home
Employment Type: Full-Time
Schedule: Monday–Friday | No Nights, Weekends, or Holidays

Make a Meaningful Difference Every Day

Are you organized, detail-oriented, and passionate about supporting individuals on their healthcare journey? Join our Primary Care Health Home team at Centerstone as a Care Coordinator, where you'll play a key role in helping ensure clients receive coordinated, high-quality care. In this position, you'll support program operations, monitor client activity and reporting requirements, and serve as an essential resource for both the Healthcare Homes team and clinical staff across the organization.

Why You'll Love Working Here

✅ 29 Days of PTO to support work-life balance
✅ Monday–Friday Schedule – No nights or weekends
✅ Comprehensive Medical, Dental, and Vision Insurance
✅ Company-Paid Basic Life Insurance
✅ 403(b) Retirement Plan with up to 5% Employer Match after one year
✅ Flexible Spending Accounts (Healthcare & Dependent Care)
✅ Employee Assistance Program (EAP)
✅ Health & Wellness Program
✅ Emergency Medical Leave Program
✅ Mileage Reimbursement (when applicable)
✅ Employee Discount Program

What You'll Do

• Provide administrative and clerical support to the Healthcare Homes (HCH) Director and team.
• Coordinate and distribute reports to the HCH team, Community Support Specialists (CSS), and community providers as needed.
• Track client activity and monitor required screenings, assessments, and reporting measures to ensure compliance and timely submission.
• Prepare and compile monthly reports for review by HCH leadership prior to submission to the Missouri Department of Mental Health (DMH).
• Maintain monthly logs and documentation related to Healthcare Homes program activities.
• Serve as a resource to team members on Care Manager, Cyber Access, and related systems.
• Provide technical assistance and training support to HCH staff and Community Support Specialists.
• May serve as the Cyber Access Practice Administrator, managing user accounts, monitoring agency utilization reports, and promoting the use of Direct Inform.
• Attend required state meetings, trainings, and program updates.
• Support quality assurance initiatives and comply with utilization review procedures and clinical records requirements.
• Assist with special projects and other duties as assigned.

What You'll Bring

Required Qualifications

• High School Diploma or GED.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Previous experience in healthcare, behavioral health, social services, care coordination, or medical office settings.
• Experience working with data tracking, reporting, or compliance documentation.
• Familiarity with electronic health records (EHRs) or healthcare management systems.

Skills for Success

• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Problem-solving and critical-thinking skills.
• Comfort learning and implementing new systems and processes.
• Commitment to quality care, compliance, and continuous improvement.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.