Reservation Specialist

Description

Schedule will be Thursday-Monday (Weekends Required) after training period.

Responsible for managing high-volume RV reservation inquiries and bookings while delivering exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies. 

ESSENTIAL FUNCTIONS

Duties/Responsibilities:

Reservations, Prospective Resident Communication, and Occupancy Management:

• Manage high-volume inbound and outbound calls, emails, and online inquiries related to RV reservations. 
• Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM. 
• Provide clear, friendly, and timely communication to callers regarding availability, rates, policies, and park amenities. 
• Maximize occupancy through effective reservation management. 
• Maintain accurate records, reservation details, and notes within the system. 

Guest Experience and Issue Resolution:

• Handle questions, concerns, and issues professionally, escalating to management as needed. 
• Build positive relationships with callers, residents, vendors, and team members. 

Administrative and Operational Support:

• Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams. 
• Communicate daily with management regarding occupancy, caller and resident feedback, operational concerns, and recommendations for improvement. 
• Support operational efficiency by coordinating with maintenance and onsite team members as needed. 

Park Presentation, Safety, and Compliance:

• Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas. 
• Maintain a clean, organized, and safe work environment. 
• Ensure all interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws. 

Requirements

Core Competencies and Required Skills/Abilities:

• Initiative – Identifies what needs to be done and takes action proactively, using available resources to achieve results. 
• Collaboration – Works effectively with colleagues toward shared goals and supports others in achieving success. 
• Communication – Communicates clearly, listens attentively, and adapts messaging style and detail to the situation and audience; excels in phone communication. 
• Emotional Intelligence – Recognizes and responds appropriately to the emotions of self and others, demonstrating empathy and awareness. 
• Managing Change – Supports innovation and organizational change, helping self and others adapt successfully. 
• Diagnostic Information Gathering – Identifies and seeks out relevant information using thoughtful questioning to clarify situations and resolve issues. 

Values Alignment:

• Excellence – Completes all tasks and projects with strong attention to detail and adherence to timelines. 
• Team – Communicates regularly and works collaboratively with managers, coworkers, and corporate personnel. 
• Accountability – Takes ownership of responsibilities and proactively addresses challenges with appropriate solutions. 
• Integrity – Maintains confidentiality, avoids conflicts of interest, and acts ethically at all times. 
• Respect – Communicates courteously, listens actively, and maintains professionalism in all interactions. 

EDUCATION and EXPERIENCE

• High School Diploma or GED 
• At least one-year property management or related experience.  
• 2+ years of customer service experience 
• 1+ years of answering busy phone lines 
• Bilingual in Spanish preferred 
• Must have a driver's license and reliable transportation. 
• Must be able to pass background and drug screening. 

Pay and Benefits

• $18-22/hour DOE
• 40-Hr Workweek
• Employee referral program
• Paid Time Off*
• Paid Sick Leave*
• 401(k) with employer match*
• Benefits*

*Waiting period may apply*

EQUAL OPPORTUNITY EMPLOYER

Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.