- Salary
- £29k+
- Location
- Kirkby-in-Ashfield, Nottinghamshire, Vereinigtes Königreich
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Senior
- Source
- Recruitee
Description
· Order processing and ensuring a fluent “order to cash” process
· Creating customer quotes and follow-up
· Proactive sales to existing customers (mainly cross- and upselling)
· Handle order delivery queries from customers
· Answering incoming calls in a professional and prompt manner
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Maintaining prices and customer master data in system
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customers through open and interactive communication
· Provide accurate, valid and complete information for all stakeholders
· Meet personal/customer service team sales targets
· Keep records of customer interactions, process customer accounts and file documents (digital)
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
· Collecting all important customer information in CRM
The above list is not exhaustive and your duties may vary from time to time to suit company needs