Overview

US Conec is seeking an Applications Engineer to provide customer-facing technical training, application support, and troubleshooting expertise for our fiber optic connectivity products, connector assembly processes, and termination equipment. In this role, you will partner closely with customers, Global Sales, Product Engineering, Process Engineering, Quality, and Product Management teams to drive successful product implementation, enhance customer capabilities, and support continuous improvement initiatives.

Responsibilities

• Develop and deliver technical training programs covering fiber optic connectors, assembly processes, termination equipment, inspection methods, optical testing, and manufacturing best practices
• Conduct instructor-led certification programs, including multi-day classroom and hands-on training sessions at US Conec facilities and customer locations
• Translate complex technical concepts into practical, easy-to-understand instruction for operators, technicians, engineers, managers, and other technical audiences
• Provide remote and on-site technical support for customers, partners, and the Global Sales organization related to products, applications, manufacturing processes, and performance
• Support customer product launches and implementation activities through training, process optimization, troubleshooting, and technical consultation
• Investigate manufacturing and product performance issues using structured troubleshooting and root cause analysis methodologies
• Analyze technical data, including optical test results, inspection findings, and process performance metrics, to identify and resolve issues
• Build and maintain expertise in fiber optic connector termination processes, including fiber preparation, adhesive application, curing, cleaving, polishing, inspection, and testing
• Develop working knowledge of termination equipment, tooling, and related manufacturing technologies used with US Conec products
• Create and maintain training materials, certification content, technical documentation, troubleshooting guides, demonstrations, and customer-facing resources
• Collaborate with Engineering, Quality, Product Management, and Sales teams to address complex customer issues and improve technical support effectiveness
• Capture and communicate Voice of the Customer (VOC) insights, including customer feedback, recurring challenges, emerging requirements, and product improvement opportunities
• Support new product introductions by developing training programs and technical resources that enable successful customer adoption
• Track and document customer support activities, training outcomes, and significant technical findings
• Promote a culture of innovation, continuous improvement, customer focus, and adherence to US Conec’s core values
• Travel domestically and internationally to support customer training, technical support, and implementation activities

Must Haves

• Bachelor’s degree in Engineering, Engineering Technology, or a related technical discipline
• Strong technical aptitude with the ability to learn and apply complex manufacturing and engineering concepts
• Experience delivering technical training, customer support, field applications engineering, manufacturing engineering, or related technical functions
• Excellent verbal, written, and presentation skills with the ability to engage diverse technical audiences
• Ability to effectively communicate complex information in a clear, practical, and customer-focused manner
• Experience troubleshooting technical and manufacturing issues using structured problem-solving techniques
• Strong interpersonal skills and ability to build productive relationships with customers and cross-functional teams
• Ability to work independently while effectively collaborating across technical and commercial organizations
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, and Teams
• Willingness and ability to travel domestically and internationally

Nice to Haves

• Experience in fiber optics, optical connectivity, connector technology, or cable assembly manufacturing
• Knowledge of fiber optic connector termination, inspection, testing, and manufacturing processes
• Experience working in precision manufacturing or high-technology production environments
• Familiarity with optical test equipment, including insertion loss and return loss measurement systems
• Experience developing certification programs, technical curriculum, or customer training materials
• Knowledge of continuous improvement methodologies and quality systems
• Experience supporting new product introductions and customer implementation activities
• Exposure to data analysis tools and technical reporting methods

What We Offer

• Competitive salary with performance-based bonus potential
• 4 weeks of PTO plus paid holidays
• Comprehensive medical, dental, and vision coverage
• 401(k) with employer match
• A collaborative culture focused on innovation and continuous improvement
• Opportunities for career growth within a global technology leader