Chief Operating Officer

Job Summary and Responsibilities

As our Chief Operating Officer (COO), you’ll oversee the strategic and operational business functions of key service lines. This will include facilities, real estate, and construction projects, marketing needs, food and nutrition services, environmental services, safety and security services, and some clinical services. You’ll be responsible for designing and implementing business plans, performance goals, and growth of existing and new service lines that directly impact the quality of the environment where our patients receive care. You will build trust in these interactions by learning and leveraging your team's strengths and facilitating and encouraging collaboration. Your success in this role comes from your enthusiasm to strive for excellence every day and connect with the people you serve- keeping them as a focus in your strategic planning process.

• Implements effective and ongoing programs to measure, assess, and improve the quality of care/services provided to patients/customers. Implements operational improvements using appropriate data and benchmarking in conjunction with effective use of process improvement techniques.
• Ensures that activities and/or operations are appropriately integrated with the strategic plan while making sure the provision of quality care and services through the cost effective management of the facility.
• Participates in the development of hospital wide patient care programs, policies and procedures that describe how the care needs of patient populations are assessed, evaluated and met
• Assists and advises the President and CEO in establishing and executing strategic business plans to achieve operational objectives and in formulating and implementing best practices and policies

Job Requirements

Required

• Bachelors Other and Minimum of seven (7) years of experience in a related field, upon hire.
• Minimum of five (5) years of management experience. 
• Progressively responsible administrative experience in major healthcare institutions, preferably in an acute care setting. 

Preferred

• Masters Other hospital administration or an equivalent combination of education and/or additional job-related experience, upon hire.

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Where You’ll Work

Founded in 1928, Dignity Health - St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. Serving nearly 100,000 patients annually, the hospital offers a full complement of services including a Level III NICU, heart care, stroke care and orthopedics. Additionally, St. Bernardine Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was recently awarded AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. It was named one of Healthgrades America’s 100 Best Hospitals for Prostate Surgery in 2026.

One Community. One Mission. One California