Head of Enterprise Strategy & Administration

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Key Responsibilities

Enterprise Capability Expansion

• Develop and execute the strategy to expand Chennai-based enterprise capabilities across First Line Risk & Controls, Controls Quality Assurance Testing, Marketing, and Customer Experience, aligned with enterprise priorities and functional objectives.
• Translate identified opportunities into near-term tactical priorities and a strategic, multi-year roadmap that increases GCC penetration, capability depth, organizational scale, and enterprise impact.
• Position USBIPL as a strategic delivery partner for these enterprise capabilities by developing compelling business cases, demonstrating measurable value, and building stakeholder confidence in Chennai delivery.
• Build governance and stakeholder routines to sustain the expansion agenda, track delivery outcomes, and identify the next set of opportunities across First Line Risk & Controls, Controls Quality Assurance Testing, Marketing, and Customer Experience.

GCC Functional Support & Administration

• Establish and manage Corporate Real Estate & Procurement, Public Affairs, and Communications capabilities to provide reliable, ongoing support to USBIPL and its employees.
• Define the operating model, service scope, governance, service standards, and accountability mechanisms for each GCC support function.
• Oversee day-to-day delivery across Corporate Real Estate & Procurement, Public Affairs, and Communications, using clear service metrics and data-driven performance management.
• Partner with enterprise functional leaders and local stakeholders to ensure GCC support services remain responsive to evolving business, employee, regulatory, and workplace needs.
• Ensure these support capabilities are scalable, well controlled, financially disciplined, and integrated with U.S. Bank enterprise standards and USBIPL priorities.

Financial Management & Resource Optimization

• Own the financial performance of the Enterprise Strategy & Administration organization within USBIPL.
• Develop and manage annual operating plans, budgets, workforce strategies, and headcount plans aligned to business growth objectives.
• Ensure disciplined management of operating expenses, investments, and resource allocation across the organization.
• Understand and actively manage the operational and financial levers that influence performance, including productivity, capacity utilization, automation, workforce mix; service levels, and location economics.
• Establish robust forecasting, workforce planning, financial reporting, and governance routines to drive transparency and accountability.
• Deliver efficiency improvements while balancing customer experience, operational performance, talent investment, growth, and risk management.

Transformation & Innovation

• Lead the transformation and capability-building agenda for Enterprise Strategy & Administration within USBIPL in alignment with the broader enterprise strategy.
• Drive initiatives leveraging automation, artificial intelligence, digital capabilities, analytics, process reengineering, and operating model simplification.
• Partner with Technology, Data, Risk, Corporate Functions, and Operations leaders to modernize workflows and improve enterprise outcomes.

Risk, Controls & Governance

• Establish and maintain a strong first-line risk management and control culture across all functions supported from Chennai.
• Ensure compliance with applicable regulatory requirements, enterprise policies, audit standards, controls testing requirements, and operational control frameworks.
• Proactively identify operational and enterprise risks and establish sustainable preventive and detective controls.
• Partner closely with Risk Management, Compliance, Legal, Audit, and enterprise control partners to strengthen governance, issue management, controls testing, and risk oversight.
• Embed risk awareness, control discipline, and accountability into day-to-day operational management and decision-making.

Stakeholder Management & Enterprise Partnership

• Build trusted relationships with senior Enterprise Strategy & Administration stakeholders across First Line Risk & Controls, Controls Quality Assurance Testing, Marketing, and Customer Experience, while partnering with Corporate Real Estate & Procurement, Public Affairs, and Communications leaders to establish and sustain effective GCC support.
• Influence decisions through data-driven insights, business cases, and strategic recommendations.
• Lead cross-functional initiatives requiring alignment across businesses, functions, and geographies.
• Act as a connector across teams to remove barriers, accelerate execution, and deliver enterprise outcomes.
• Establish governance forums and operating routines that foster transparency, accountability, and collaboration.

Talent & Organizational Leadership

• Build and lead a high-performing organization that can scale enterprise delivery capabilities while providing reliable, ongoing functional support to USBIPL.
• Be a talent magnet who attracts, develops, and retains strong talent across operations, transformation, analytics, and leadership roles.
• Drive employee engagement and foster an inclusive culture grounded in collaboration, accountability, and continuous learning.
• Champion succession planning, leadership development, workforce capability building, and internal mobility.
• Serve as a cultural ambassador for U.S. Bank, ensuring its values, leadership expectations, and customer-focused culture are consistently reflected within USBIPL.

Customer-Focused Leadership

• Champion a customer-first mindset across all supported functions.
• Ensure operational strategies and decisions improve outcomes for customers and business partners.
• Drive measurable improvements in service quality, customer experience, and process effectiveness.
• Balance customer experience with operational efficiency, financial performance, risk management, and business growth objectives.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.