Front Office Supervisor (m/f/d)

Mandarin Oriental, Munich is looking for a Front Office Supervisor (m/f/d) to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Munich is located in a quiet street in the Old Town of Munich, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

About the job

Based at the Mandarin Oriental, Munich the Front Office Supervisor is responsible for smooth operations at our Front Office. The Front Office Supervisor reports to the Front Office Manager.

As a Front Office Supervisor, you will be responsible for:

• Creating memorable arrival and departure experiences for our guests
• Acting as the primary point of contact for guest relations and services for both in-house guests and non-resident visitors
• Assisting with billing procedures and invoice preparation
• Preparing arrival reports and maintaining accurate guest registration records
• Delivering exceptional service to an international clientele through effective and personalized communication
• Coordinating operational communication with Housekeeping, Engineering, and In-Room Dining to ensure a seamless guest experience

As a Front Office Supervisor, we expect you to have:

• Successfully completed vocational training in the hospitality industry or an equivalent qualification
• Previous Front Office experience, ideally within a luxury hotel environment
• A genuine passion for delivering warm, personalized, and intuitive service to discerning guests
• Strong attention to detail and a commitment to operational excellence
• Excellent communication skills in both German and English; additional language skills are an advantage
• Strong organizational skills, a proactive mindset, and the ability to thrive in a dynamic environment

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• In addition to fair working conditions, we offer a variety of small benefits that make everyday work more enjoyable – including complimentary beverages as well as small, regular tokens of appreciation and gifts.
• Our passion for hospitality is also reflected in additional benefits, such as special offers and discounts at nearby restaurants and hotels.

We’re Fans. Are you?