Senior Director, Solutions and Implementation

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Director of Implementation and Client Solutions leads the Regulatory Communications Solutions and Project Management team supporting RDC, DocuBuilder, and related client solutions, with functional oversight of the Creative Design capability for DocuBuilder. The role is responsible for developing the team, supporting client solutioning, and ensuring successful execution of onboarding and complex change initiatives.  This is a hands-on, client-facing role. The Senior Director participates in prospect and client discussions and proposal responses, helps translate business needs into viable solutions and requirements, and remains engaged through implementation, go-live, and stabilization.

The ideal candidate combines proven people leadership with client solutioning, business analysis, systems analysis, and complex implementation experience. They can move between executive discussions and delivery detail, challenge assumptions, review requirements and estimates, resolve conflicts, and ensure commitments are realistic.  The Senior Director is accountable for solution quality, successful onboarding, team performance, and delivery against commitments within a cross-functional delivery model. The right candidate must be capable of stepping into detailed solutioning, requirements, or delivery work when needed while building capable owners across the team.

Responsibilities:

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions-related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre-sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continually improve solutioning, requirements, project-delivery, and knowledge-management practices to ensure scalability.

Qualifications:

• 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people-leadership experience, including coaching, performance management, talent development, and conflict resolution.
• Demonstrated experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client-facing communication skills, including discovery, solution discussions, and critical conversations.
• Strong business-analysis, requirements-documentation, and systems-analysis skills.
• Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority.
• Financial services, regulatory communications, enterprise software, document composition, or comparable regulated-industry experience preferred.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Compensation Range: The salary range for this position is between $175,000 to $210,000 USD.  Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, location, skills, and education

Bonus Eligibility: Bonus Eligible

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].