- Location
- Pasadena, TX
- Department
- Customer Service
- Seniority
- Manager
- Source
- PCRecruiter
Description
Who They Are
Our client is a growing building products manufacturer in Houston and they're looking for a Customer Service Manager to join their team. It's a hands-on leadership role overseeing an established customer service team, but there's more to it than managing CSRs. You'll have ownership of the customer experience, project quoting, order management, and opportunities to improve how the business operates.
What You'll Do
Our client is a growing building products manufacturer in Houston and they're looking for a Customer Service Manager to join their team. It's a hands-on leadership role overseeing an established customer service team, but there's more to it than managing CSRs. You'll have ownership of the customer experience, project quoting, order management, and opportunities to improve how the business operates.
What You'll Do
- Manage a team of 3 CSRs
- Oversee quoting, project flow, and order tracking
- Increase customer retention through better support processes
- Have supervisory experience
- Be highly organized
- Be task and solution oriented
Skills
Customer Service