IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our university's IT infrastructure. The ideal candidate will be responsible for troubleshooting hardware and software issues, assisting users with technical problems, and maintaining computer systems and networks. Key responsibilities include responding to help desk inquiries, diagnosing and resolving technical issues in a timely manner, and ensuring that all IT equipment is functioning properly. The role also involves documenting support processes, maintaining inventory of IT assets, and assisting in the implementation of new technologies. Strong communication skills and the ability to work collaboratively with faculty, staff, and students are essential. A proactive approach to problem-solving and a commitment to providing excellent customer service are critical for success in this role. Familiarity with networking, operating systems, and various software applications is required.