Account Director, Group Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

About the Role

Four Seasons is seeking a driven and relationship-focused Account Director, Group Sales to grow revenue and market share across the Group segment in the UK and Ireland, while strategically managing key Entertainment and Sporting accounts across Europe.

Based in London with a hybrid working model, you will manage a portfolio of high-value accounts spanning agencies, corporate clients, entertainment organisations, and sporting partners. This role is ideal for a commercially minded sales professional who enjoys building relationships, uncovering new business opportunities, and delivering exceptional results across a global luxury hospitality portfolio.

What You Will Do

• Develop and execute strategic sales plans that drive revenue growth and exceed commercial objectives.
• Manage, develop and grow a portfolio of key group accounts, ensuring strong account penetration and long-term business development.
• Build relationships with third-party agencies, corporate clients, entertainment organisations, sporting clients and destination wedding planners.
• Identify and pursue new business opportunities across the UK, Ireland and selected European markets.
• Serve as the primary point of contact for assigned accounts across the global Four Seasons portfolio.
• Deliver impactful client presentations, sales meetings, site inspections and familiarisation trips.
• Partner closely with on-property sales teams and global stakeholders to maximise conversion opportunities and account performance.
• Maintain accurate pipeline management, forecasting and account activity within CRM systems.
• Plan and execute targeted sales missions, customer events and trade shows across the UK, Ireland and Scandinavia.
• Provide market intelligence, account insights and strategic recommendations that support business growth.

What You Bring

• 5+ years of sales experience within luxury hospitality, with a proven track record of exceeding group sales revenue targets.
• Strong knowledge of the UK and Ireland group sales market; experience in Scandinavia is an advantage.
• Established relationships with agencies, corporate buyers, meeting planners, entertainment clients or destination wedding planners.
• Excellent business development, prospecting and account management skills.
• Strong commercial acumen with the ability to identify and convert high-value opportunities.
• Exceptional relationship-building, influencing, presentation and communication skills.
• Experience managing complex, multi-property or global sales accounts is highly desirable.
• Strong analytical skills and proficiency with CRM platforms such as Salesforce and Microsoft Office applications.
• A strategic, creative and solutions-focused approach to client engagement and business growth.
• Resilience, adaptability and the ability to thrive in a fast-paced global environment.
• Fluency in English; additional languages are an asset.
• Willingness to travel internationally (approximately 15-20%).