Description
About Primary Health Solutions
Our Mission
We meet people where they are and partner with them on their journey towards wellness.
Our Vision
The destination for servant leaders to provide comprehensive and exceptional care.
Our Values
R – Respect
I – Innovation
S – Stewardship
E – Excellence
Dental Navigator Summary
Under general supervision, the Dental Navigator coordinates access to school-based and mobile dental services, identifies and reduces barriers to oral healthcare, facilitates patient scheduling and follow-up, and serves as a liaison among patients, families, schools, community partners, and dental providers. The Dental Navigator supports preventive and restorative dental services by promoting oral health education, obtaining consents, coordinating mobile dental and school base visits, and ensuring continuity of care.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Mobile Dental Program Coordination
Coordinates mobile dental unit schedules with schools, community organizations, and partner sites.
Works to ensure that school – based consents and registrations are complete.
Develops efficient patient flow processes to maximize provider productivity while minimizing disruption to school activities.
Maintains communication with school administrators regarding schedules, student participation, and follow-up needs.
Assists with tracking performance metrics, patient volumes, and program outcomes.
School-Based Dental Services
Coordinates dental screenings and preventive dental programs within assigned schools.
Works with school nurses and administrators to identify students with unmet dental needs.
Tracks and manages consent forms for school-based dental services.
Ensures timely follow-up for students requiring additional dental treatment.
Customer Service & Compliance
Promotes positive interpersonal (customer) relationships with fellow employees, providers, patients and school staff.
Adheres to, complies with and demonstrates support for the mission and values of Primary Health Solutions.
Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary, in the performance of the job responsibilities or to improve a patient’s care.
Has regular and predictable attendance.
Maintains pertinent databases.
Performs all other duties and tasks as assigned.
Core Competencies
Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Requirements
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School Diploma or GED. Typically requires at least one year of community involvement and/or working with clients, or an equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.