Housekeeping Supervisor

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

What you’ll be doing

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making

any recommendations for disciplinary and other human resources-related actions.

· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on

corrective action. Provide retraining as needed.

· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively

carry out their respective job duties.

· Assist with scheduling and room cleaning assignments to ensure proper coverage.

· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure

guest satisfaction and owner expectations.

· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.

· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.

· Manage procedures of lost and found items.

· Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

· Ensure compliance with federal, state and local laws regarding health and safety services.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent plus two years housekeeping experience including some supervisory

training/experience.

· Previous background from the extended stay industry preferred.

· Ability to speak, read, and write fluent English; other languages beneficial.

· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive

instructions for the day and/or to read equipment manuals including safety information.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Experience with Microsoft Office preferred.

· Frequently standing up, bending, climbing, kneeling, and moving about the facility.

· Will be required to regularly use commercial cleaning chemicals.

· Carrying, lifting or pulling items weighing up to 50 pounds.

· Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.