Manager, Client Solutions

Job Purpose:

The Manager of Client Solutions is responsible for managing key client accounts within our kitting/co-packing operations, ensuring high levels of customer satisfaction, optimizing processes and driving overall account growth. This role will also lead a dynamic team focused on delivering exceptional service ensuring our clients receive highest level of support and product quality.

Job Responsibilities:

Client Relationship Management:
● Serve as the primary point of contact for key clients, understanding their needs and ensuring satisfaction with our kitting/co-packing services.
● Build and maintain strong relationships with clients, addressing concerns and identifying opportunities for upselling and cross-selling.
● Conduct regular meetings to review account performance and identify areas for improvement.
● Collaborate with clients to understand their needs and propose tailored kitting/co-packing solutions.

Project Oversight:
● Oversee projects from initiation to completion, ensuring timelines and quality standards are met.
● Coordinate with cross-functional teams, including production, logistics, and quality assurance, to ensure seamless execution of projects.

Team Leadership:
● Manage, mentor and guide junior account managers and support staff providing guidance and support to enhance their performance and professional development.
● Foster a collaborative and motivated team environment that encourages innovation and accountability and ensure successful project outcomes.
● Performance Analysis and Process Improvement:Monitor and analyze team performance metrics, implementing strategies to improve efficiency and client satisfaction and prepare regular reports on account status, project progress, and team performance.
● Work collaboratively to implement best practices and standard operating procedures for account management.

Additional Responsibilities & Qualifications:

● 5+ years of experience in account management, preferably in a kitting/co-packing environment to include hands on experience in co-packing facility.

● Proven experience leading and developing teams.
● Strong understanding of kitting processes.
● Analyze industry information and competitive landscape to identify trends and determine appropriate marketing strategy for domestic and international campaigns.
● Excellent listening, negotiation, presentation and attention to detail skills.
● 25% travel required.

Work Experience:

● 1-3 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.

● 5-10 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Ability to work quickly and efficiently.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experienced in providing leadership to others regarding work related systems, processes, and challenges.

● Experience of interpreting strategy and policy in order to set and deliver objectives.

● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.

● Experience with Salesforce.com or other CRM is preferred.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

● Strong planning and organization skills are required.

Education:

● Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.