Senior Forward Deployed Engineer, Merchant Solutions

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Senior Forward Deployed Engineer, Merchant Solutions to help merchants successfully implement and operate their businesses on Bask Health.

This role combines hands-on software engineering with direct collaboration across merchant implementations, platform integrations, and operational workflows.

You'll work closely with internal teams and merchants to understand technical requirements, solve implementation challenges, and build solutions that make Bask's platform easier to adopt and operate.

You'll develop integrations, configure workflows, troubleshoot complex technical issues, and contribute reusable improvements to the platform. Rather than simply providing technical support, you'll write production-quality code and take ownership of engineering solutions from problem discovery through deployment.

This is a senior individual contributor position for someone who enjoys solving practical problems, working across different systems, and translating business needs into reliable technical solutions.

We're looking for someone who combines strong engineering judgment with excellent communication, initiative, and the ability to navigate complex technical and operational requirements.

What You'll Do

• Lead technical implementation projects involving Bask's merchant platform.
• Work with internal teams and merchants to understand implementation requirements and technical challenges.
• Design and develop solutions for merchant onboarding and platform configuration.
• Build and maintain integrations between Bask and external merchant systems.
• Develop APIs, services, and application functionality using TypeScript and Node.js.
• Contribute frontend functionality using React and Next.js when needed.
• Configure and extend merchant workflows involving storefronts, product catalogs, and subscriptions.
• Build automation that reduces repetitive merchant setup and operational tasks.
• Troubleshoot complex issues involving integrations, APIs, and application behavior.
• Investigate technical problems across frontend, backend, and third-party services.
• Develop reusable tools and components that improve merchant implementation processes.
• Collaborate with product and engineering teams to identify recurring merchant needs.
• Translate customer requirements into clear technical specifications and implementation plans.
• Design reliable solutions that work within Bask's existing platform architecture.
• Integrate third-party services using APIs, webhooks, and event-driven workflows.
• Help improve data synchronization and consistency across connected systems.
• Support technical discovery and solution design for complex merchant use cases.
• Improve observability, logging, and debugging for merchant integrations.
• Write automated tests for critical integrations and workflows.
• Document implementation approaches, integration requirements, and technical decisions.
• Identify opportunities to turn one-off merchant solutions into scalable platform features.
• Partner with customer-facing teams to communicate technical limitations and implementation options.
• Maintain strong standards for security, reliability, and data handling.
• Participate in code reviews and contribute to engineering architecture decisions.
• Mentor other engineers and share best practices for merchant implementation work.
• Use AI-assisted development tools while maintaining production-quality engineering standards.
• Take ownership of complex technical problems from initial investigation through resolution.