Industry/Sector

Not Applicable

Specialism

Conduct and Compliance

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Deposit Operations Associate / Senior Associate you will support regulatory risk and compliance work within our Risk and Compliance practice, focused on deposit operations activities that help clients navigate complex requirements and strengthen internal controls. As a Senior Associate you will analyze workstreams, build meaningful client connections, and mentor junior team members while managing complexity, interpreting data, and applying critical thinking to deliver reliable results. In this role at PwC, you will contribute to deposit operations activities, respond to changing client needs, and develop a deeper understanding of the business context while growing your technical skills and personal brand.

Account Servicing & Closures

•     Process routine account closures across defined closure types (voluntary, involuntary, dormant/inactive, fraud-related, death/estate) following the documented decision tree and non-post rules.

•     Execute account maintenance requests: address/contact updates, hold placements and releases, beneficiary updates, and account status changes within system-of-record

•     Money Operations daily oversight and daily tasks

 

ACH & Money Movement

•     Process ACH exception items (non-post exceptions, returns, NOCs) according to NACHA return code guidance and internal SLA timers; escalate volume spikes above the automation trigger threshold.

•     Support 5-Days-Early (5DE) routing exceptions and inbound/outbound file reconciliation tasks.

•     Perform first-line review of Positive Pay exception queues and flag suspected file-formatting anomalies (e.g., check-number leading-digit mismatches) rather than auto-rejecting items.

•     Non post payments exceptions.

•     Reconciliations.

 Card Management

•     Process card reissue and hotlist requests per fraud/disputes agent instructions; confirm Account Updater eligibility for recurring-biller cards prior to reissue.

•     Support plastic card lifecycle tasks: activation exceptions, PIN reset processing, and card control object review (read-only queue triage).

Regulatory Complaints Intake

•     Log incoming CFPB/FDIC/state regulator complaints into the complaints management system with accurate categorization; route to the appropriate bank-partner workflow (case-by-case or monthly-reporting model depending on partner).

•     Track SLA clocks and flag cases approaching aging thresholds for supervisory attention.

Required Knowledge & Skill

rRegulatory Foundation - Working knowledge of Regulation E (error resolution, provisional credit), NACHA/ACH rules and return codes, and baseline familiarity with Regulation Z consumer lending, FCRA, FDCPA.

Banking Domain- Understanding of deposit account lifecycle, ACH processing, card operations fundamentals, and basic lending servicing concepts (payment application, delinquency aging).

Systems Aptitude- Ability to learn and operate multiple case-management and core banking interfaces accurately; comfortable following structured runbooks and decision trees.

Attention to Detail- High accuracy in data entry and categorization — errors in complaint categorization or closure type selection carry direct regulatory exam risk.

What You Must Have

- At least a Bachelor's degree
- At least 3 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Building meaningful client connections in deposit operations
- Anticipating team and client needs in complex situations
- Applying critical thinking to break down complex concepts
- Interpreting data for insights and recommendations
- Demonstrating familiarity with AML and sanctions compliance
- Developing understanding of regulatory risk and conduct standards

Travel Requirements

Not Specified

Job Posting End Date