Solutions Engineer

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

 

About the Role

**This role will be based in Shanghai**

At Riskified, we succeed when our merchants succeed. As a Sales Specialist in APAC, you'll play a key role in Riskified's growing product portfolio in the region, working closely with Sales and Account Management to bring new solutions to merchants across the region. You'll sell across our newer solutions, spot use cases and verticals where Riskified can add value, and turn early merchant conversations into repeatable plays for the wider team.This is a great entry point into Product Sales Specialist at Riskified: you'll build deep product knowledge, get hands-on with technical discovery and demos, and grow alongside a fast-expanding regional team.

What You'll Be Doing

• Drive deal progression for Riskified's newer products on opportunities sourced by Account Executives and Account Managers, across new logos and the existing APAC merchant base.
• Partner with Account Executives and Account Managers to understand merchant needs and lead the product-specific portions of the sales cycle.
• Identify and qualify emerging use cases and new verticals, then help define the positioning, ideal customer profile and value story for each.
• Share ownership of a regional quota with your Sales counterparts, helping drive technical wins that turn into closed revenue.
• Deliver product demonstrations and answer technical questions from prospective and existing merchants.
• Design and run proofs of value and pilots for new products, defining success criteria up front and turning results into a path to contract and a reference story.
• Collaborate with Product and Engineering to relay merchant feedback and regional market requirements.
• Turn early wins into repeatable assets, including talk tracks, discovery guides, ROI frameworks and case studies, so the wider go-to-market team can scale them.
• Stay current on Riskified's expanding product portfolio and the broader payments/fraud landscape in the region

Qualifications

• 2-3 years of experience in a technical, customer-facing role such as Product Sales Specialist, Solutions Engineer, Sales Engineer, Technical Support, or Implementation, ideally touching ecommerce, payments, or fraud.
• Motivated by results and comfortable in a role with quota or performance-based compensation.
• Solid technical foundation, including comfort with APIs and the basics of web/ecommerce architecture; willingness to go deeper quickly.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• A proactive, curious mindset — comfortable learning new products and asking good questions in ambiguous situations.
• Ability to manage multiple priorities across several merchant engagements at once.
• Native Chinese and fluency in English required; additional languages are a plus.
• Based in China, with willingness to travel occasionally for merchant and internal meetings.

In The News

Reuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE Debut

FoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSE

Announcing Riskified's $165M Funding Round

Fortune Magazine: 25 Best Workplaces in New York

Calcalist: Riskified is the Most Promising Startup

Inc Magazine: Best Workplaces 

Built In NYC: 100 Best Workplaces

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.