Product Manager

 

Technacity is partnering with Symbium to find a hands-on Technical Product Manager to help build and scale its permitting platform.

Symbium builds software that makes local permitting easier for homeowners, contractors, and city staff. Its proprietary computational law technology, Complaw®, was initially developed at Stanford’s AI Lab. It turns complex regulations into real-time compliance checks so users can see what projects are possible on a property and receive instant permit approvals. Symbium partners with more than 270 cities and is growing. Its platform simplifies approvals for projects such as solar installations, reroofing, EV chargers, and heat pumps, helping communities adopt clean energy faster.

The role

Symbium is hiring a hands-on Product Manager who can set product direction, build working prototypes, and partner with engineers to bring them into production. You’ll work closely with the CTO, Director of Product, and engineering team to decide what to build, define how it should work, and carry it through launch and iteration. You’ll help launch new products from scratch and scale products already in use.

You’ll also own customer support. It will take up more of your time early on as you learn the platform and its users, then settle at about 15–20% of the role. What you learn from cities, contractors, and homeowners will directly inform the roadmap.

What you’ll do

• Own the roadmap and delivery. Define and execute the roadmap with the CTO and Director of Product. Prioritize work based on customer needs, company goals, and market opportunities. Partner with engineering on architecture, integrations, scope, and tradeoffs. Manage timelines, milestones, and dependencies across engineering, operations, policy, and leadership.
• Design and prototype. Own wireframes and user flows in Figma, with usability in mind. Use code, no-code tools, or AI tools such as Lovable, v0, and Claude to build mockups, proofs of concept, and interactive demos independently. Work with engineering to make successful prototypes ready for production.
• Turn strategy into specifications. Align product vision, positioning, and priorities with company OKRs. Translate business goals into user stories, technical requirements, and development plans that cover expected behavior, edge cases, and failure modes. Define success metrics, QA standards, and acceptance criteria, and communicate priorities, tradeoffs, and progress.
• Guide releases from scope through iteration. Define MVPs, validate assumptions, and weigh user experience, technical feasibility, and business impact. Contribute to QA, release planning, rollout coordination, and post-launch evaluation. Keep product specifications, documentation, and process updates current.
• Use analytics and customer feedback to improve the platform. Monitor platform health, adoption, churn, retention, and feature usage. Look for patterns in analytics and support requests. Build relationships with cities and users through interviews, discovery conversations, and webinars, then use what you learn to guide product updates.
• Run customer support. Handle requests from cities, contractors, and homeowners. Resolve issues directly when possible and give engineering clear reproduction steps when escalation is needed. Own Zendesk configuration, workflows, and support portal documentation so the team can reuse known fixes. Bring recurring issues and usage signals into product planning.

What you’ll bring

• 6–8 years in product management, product operations, or a related role in a fast-moving technology environment.
• Experience as a first or early product hire, establishing product practices and helping a team scale.
• The ability to build working prototypes independently with code, no-code tools, or AI tools. You use AI tools daily in product work and can share examples of what they sped up and how you reviewed their output.
• Technical fluency with system architecture, APIs, and integrations, plus experience working closely with engineers to ship software from concept through launch.
• Strong organization and project management skills, including the ability to manage several initiatives at once and turn ambiguous business goals into clear requirements and execution plans.
• Experience using product analytics and customer insights to guide priorities, and familiarity with analytics tools and KPI tracking.
• Strong written and verbal communication across technical and nontechnical teams, with initiative, attention to detail, and follow-through.
• Comfort working in a collaborative, fast-moving startup and working directly with customers, including in a support role.
• Exposure to permitting, electrification, clean energy, or regulatory systems, and experience with SaaS, workflow tools, regulated industries, or civic technology.
• Experience with user research, usability testing, or customer discovery interviews, and with Zendesk or a similar support tool.

What Symbium offers

• Work that helps communities adopt clean energy and makes local government services easier to access.
• The authority to lead initiatives, make decisions, and see them through.
• A collaborative team with direct access to leadership and opportunities to shape the company’s direction.
• Competitive salary, stock options, and health benefits.