Senior Officer, Chargeback, Card Operation Processing Center (Contract)

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Responsibilities   

• Analyze various chargeback scenarios 
• Process chargeback request 
• Provide operations support on administrative task and projects e.g. data entry and documentation handling 
• Complete all requests with accuracy and within the agreed Service Level Agreement 
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly 
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team 
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned 

  

Requirements 

• A recognized Degree 
• Able to multi-task and cope with change and diversity in a fast-paced environment 
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues 
• Meticulous with an eye for details and quality mindset 
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations 
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint 
• Open to 1 yr contract 

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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