Business Analytics Intern

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Winter Internship 2027

What this role is all about:

We are seeking a motivated and enthusiastic Business Analytics Intern to join our Profitability Management department.

As a Business Analytics Intern, you will work with other analysts and support activities related to optimization of Infobip’s regional profitability. In practice, you’ll dive into daily and on-demand analysis of traffic, revenue, gross profit and quality, using spreadsheets and BI tools for reporting and tracking of business performance, while highlighting improvement opportunities. 

You will have a chance to dig deeper into the complex world of mobile services by learning more about how our products work, what the commercial strategies around them are and how we interact with customers and mobile operators. 

What you'll do:

• Daily and On-Demand Analysis: Dive into daily traffic, revenue, gross profit, and quality analysis to keep things running smoothly. Use spreadsheets and data visualization tools to analyse and present data. Generate reports and dashboards to track key performance indicators for products. Provide insights for new opportunities for improvement.

• Deal Profitability: Track the profitability of customer deals, report internally on project profitability, and suggest next steps for improvement. Assist in forecasting activities by analysing historical sales data, market trends, and other relevant factors.

• Pricing Strategy Participation: Provide analytical inputs to support the global solution pricing strategy.

• Document standard operating procedures and guidelines for various processes ensuring consistency and knowledge transfer.

• Team Collaboration: Work closely with internal teams on changes in routes, senders, and regulations, providing valuable business insights and requirements.

• Global Communication: Maintain communication with various internal stakeholders to ensure high-level information flow, suggest operational and business improvements, and share good practices and use cases.

 

What makes you a strong fit:

• A fresh graduate or last-year student of Economics, Finance, Information Technology, Data Science, or a related field (or you are in the final year of your bachelor's or master's) 

• Available full time (40hrs week) for the next 6 months

• You have valid student rights from Studentski Centar for that period

• Attentive to details

• Fluent in English, written and spoken – almost all of our communication is in English

• Have affinity toward business analytics, data and reporting

• A desire to develop strong analytical and problem-solving skills, with the ability to interpret complex data and identify trends

Nice to have qualifications:

• Understand how solutions pricing work

• An advanced Excel user

• Experience with data analysis tools (e.g., SQL, Power BI)

• Are persistent and solution oriented
  

Internship timeline:

• Application deadline (mid of December)

• CV screening (During November& December)

• Recruitment task (home assignments) (During December))

• Interview with Hiring team and selection process feedback (December & January)

• Start of internship program (February 8th)

• Orientation week in Zagreb Infobip campus (February 8th - 12th)

• Working with the mentor and within a team (February - August)

• End of the Internship program (August)

What the team says about this position:

My internship at Infobip has been a very valuable experience, giving me the chance to learn a lot, work on concrete tasks, and better understand how a large international company operates. I would especially highlight the supportive team and great mentors, who are always willing to help and answer questions. I also appreciate the regular feedback from my manager and the flexibility around my university obligations. I would definitely recommend this internship to future students.

Veronika Kostanjčar, Platform Operations Intern 

Why you'll love it here: 

• Orientation week with all interns and a personalized onboarding plan. 
• Mentor and team support. 
• You will get hands-on experience with the latest AI tools and take part in dedicated AI training sessions designed to help you build skills.
• Being a part of a growing company in a growing industry – we challenge you not to grow! 
• Work with people from all over the world. We put the “global” in globalization. 
• Possibility to stay on after the internship, depending on your performance and business needs.  

 

Why choose internship at Infobip? 

• Paid internship program 
• Travel allowance as per city of work 
• Free lunch 
• Free Snacks and Beverages 
• Social Events 
• Internal Trainings 
• Free access to Udemy platform 
• Internship welcome package 
• Referral Bonus 
• Equipment 
• On-Site Amenities 

If you haven’t already, visit our internship landing page for more details, which you can find at the link. 

 

 

Although we currently have openings for various internship programs, you can only apply for a maximum of two positions!

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

Please be aware that Infobip processes job applications only through our official platform Workday. Applications submitted via other third-party platforms are not reviewed or processed by Infobip. #LI-KL2