National Account Administrator

Description

Prosource, the Midwest region’s leading business technology solutions provider, delivers innovative printing solutions, corporate office equipment, and managed print services that help businesses improve efficiency and reduce costs. Proudly recognized as a Top Workplace by The Enquirer from 2020-2026, Prosource is committed to both exceptional customer service and an outstanding employee experience.

The National Account Administrator supports Prosource's national account customers by coordinating dealer and vendor partnerships across the United States. This role ensures the timely, cost-effective, and profitable delivery, installation, service, and billing of equipment, regardless of whether devices are deployed within or outside Prosource's primary service area.

Requirements

Essential Responsibilities:

Project Coordination and Scheduling (40%) 

• Work with Prosource Account managers, logistics, and billing to insure device deployment, contract terms, delivery expectations and requirements. 
• Support the sales effort through timely communication, follow up on items and issues, and timeframes associated with dealer/vendor installations. 
• Assist the Sales team prior to the sale to determine the dealer, requirements and potential opportunities and risks in a specific contract.

Dealer/Vendor Communication and Contracting (30%) 

• Identify potential dealers working through established partnerships and establishing new partnerships to fulfill the requirements of the sales effort.  
• Review contract terms, deployment guides, schedules, and ongoing issues or challenges to provide a positive and profitable relationship.  
• Maintain a record of communication to ensure that issues are resolved and supported for both internal and external communication.  
• Use the Prosource CRM system to track activities and record communications with dealers and vendors.  
• Provide quarterly updates on business. 

Administrative Operations (30%) 

• Timely order entry of new sales orders and associated billing, contract and service billing items within the established standards for order processing. 
• Working through an established set of procedures with the Director of Service. 
• Secure signed contracts with dealer and vendor partners that ensure the minimum level of profitability based upon the selling rate, and the company requirements as established in the critical path. 
• Completion of necessary reporting from the dealer to ensure performance within the customer contracted SLA. 

People Managed: 

• None 

Primary People Contacts: 

• ProSource Sales, Sales Managers, and Project Managers 
• ProSource Vendor Partners and Services Partners 
• ProSource Accounting and Logistics Departments 

Success Attributes:

• Analytical 
• Approachability  
• Assertiveness  
• Communication  
• Decision Making  
• Initiative  
• Confidentiality  
• Organization  
• Negotiation 
• Persuasion. 
• Problem Solving  
• Teamwork
• Listening  

Required Experience:

• Minimum of 3 years of experience in Business Management, and Project Management.
• 3 years of experience working in matrix type work environment with a high level of customer interaction.
• Experience with Computer and Imaging Technology and Devices is preferred. 
• Demonstrated through experience the ability to multitask diverse issues and manage work schedules of multiple people. 
• Excellent customer relationship, organization and communication skills.

Physical Requirements: 

• Must be able to sit, stand or stoop for long periods of time. 
• Driving or flying to client sites may be required.

Toughest Part of the Job: 

• Negotiating with dealers to maintain profitability.
• Managing performance of associates, dealers and vendors without formal reporting authority.
• Managing impressions, desires and requirements outside of the agreed upon statement of work. 
• Dealing with last minute changes and customer re-configurations. 

Compensation  Method:   

Base salary and bonus plan performance compensation. 

The undersigned acknowledges the receipt and understanding of this Success Profile. I realize that this reflects a general list of responsibilities of the position as well as a general description of the working environment and the physical demands of the position. I understand that the Company may make alterations to this profile in order to adjust to market and business conditions.