Business Support III

Job Summary and Responsibilities

As our Business Support III, you will provide comprehensive clerical and office support for the center, encompassing reception, telephone duties, and meticulous management of medical records.

 

Every day you will handle surgical scheduling, insurance verification, computer data entry, referrals, and retrieve critical medical and demographic information from internal and external systems to ensure seamless center operations.

 

To be successful in this role, you will possess strong organizational and administrative skills, meticulous attention to detail in data management, and the ability to efficiently handle multiple clerical tasks, ensuring smooth coordination for the center.

• Greet patients and caregivers and provide whatever assistance they may need in a manner that reflects the high quality of services with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Provide clerical/clinical information support to all areas of the center (patients, physicians, and associates).
• Assist with gathering and processing of all necessary information and data to complete all requirements in medical records, referral, billing, and any medical/surgical treatment purposes.
• Schedule and confirm patient appointments (for Centers and referral providers) and revise appointments as needed.
• Maintain and report patient appointment accurately in the computer system to appropriate associates and administration.
• Be responsible for the review for accuracy and update patient demographic information for each patient's medical record and in the appropriate computer systems.
• Accountable for the efficient provision of services to our patients/caregivers during their visits to the center, this includes: accurate documentation of new/return visits to center dates and times, awareness of the importance of the accuracy of the data on the visit encounter forms, computer system and all medical records documents, and timely return of medical records per provider's written direction and routing of medical records and encounter forms to designated areas by the end of the day.

Job Requirements

Required

• High School Diploma/G.E.D.
• One (1) year experience in an outpatient clinic, physician office, or health care setting.
• Previous work history that demonstrates competent office and computer skills, filing, telephone answering, reception.
• Proficient knowledge of computer software.
• Knowledge of Medical Terminology and Medical Insurance payers.
• Sedentary work prolonged periods of sitting and exert up to 10 lbs. force occasionally

Where You’ll Work

Penrose - St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprising Penrose Hospital, St. Francis Hospital and St. Francis Hospital - Interquest. Penrose Hospital serves as the anchor hospital of Penrose-St. Francis Health Services with 300-licensed beds and the ability to provide tertiary (high tech) medical-surgical services with an emphasis on elective and outpatient care. Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center, specializing in cancer care, cardiac care, emergency trauma care and physical rehabilitation. It's an incredible time to join us as we are a proud Magnet Hospital with designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas like Pikes Peak, Garden of the Gods and some of Colorado's top destination resorts, you will enjoy an incredible lifestyle while having the career you've always wanted.