Medical Receptionist - Highland Medical Multispecialty

City/State:

Nyack, New York

Department:

Highland Multi Specialty Clinic

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

Hours Vary

Scheduled Daily Hours:

8.5 HOURS

Scheduled Weekly Hours:

40

Hourly Rate/Range:

n/a

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Create a customer friendly environment utilizing exemplary customer service skills; greet patients upon entry to medical office, obtain all pertinent demographic information from patients and family members; schedule and verify appointments. Supports the practice answering a multi-line phone system. Assist in creating and maintaining electronic medical records. Responsible for registration, verification of insurances including Medicare and Medicaid, and collection of co-payments. Responsible for setting up patient charts and pre-registration prior to appointment and ensuring charts are complete with necessary paperwork. Scan and copy pertinent information into patients' charts. Performs various administrative functions in support of the medical office.

Essential Functions

• Answer heavy phone volume.
• Meet and greet patients, family members and all visitors.
• Schedule and confirm appointments within the EMR System.
• Schedule procedures and/or surgeries as necessary.
• Verify insurance eligibility coverage, benefits and co-payments.
• Confirm patient’s identification and demographics at each visit.
• Update patient demographic and insurance information in electronic health record as needed.
• Collect deductibles, co-payments and/or other outstanding balances.
• Enter charges from super-bill/encounter form into electronic practice management system.
• Reconcile front desk charges and payments.
• Relay messages to physicians, physician extender(s) and/or other staff.
• Relay messages to patients when requested by the physicians.
• Assist with filing and copying charts and documents, as needed.
• Assist with bringing charts to and from the front desk.
• Order and stock supplies.
• Prepare new patient charts.
• May be assigned to work at other offices as needed for coverage purposes
• Perform all other duties as assigned
• Demonstrates adherence to Highland Medical, P.C. Standards:
• A. Organizational
• Working Together
• Demonstrates the ability to work together with employees
• Demonstrates courtesy and respect in all customer interactions
• Demonstrates a positive spirit of service
• Empowerment
• Demonstrates use of self-directed communication and decision-making
• Demonstrates effective problem-solving skills
• Demonstrates accountability for own words and actions at all times
• Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner
• Communication
• Demonstrates positive communication in all interactions
• Demonstrates professionalism and courtesy in all interactions
• Appearance
• Demonstrates personal pride in appearance
• Demonstrates compliance with dress code
• Demonstrates assistance in maintaining a clean, clutter-free environment
• Responsiveness
• Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker
• Demonstrates effective problem-solving to point of resolution for customer
• Excellence in Service
• Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements
• Demonstrates positive outcomes in all aspects of job requirements

Qualifications

• High School Required
• 1-3 years Work experience in a hospital setting or medical office Preferred
• General understanding of office procedures, billing, and insurance carriers (Medium proficiency)

Highland Medical, P.C. is an equal employment opportunity employer. Highland Medical, P.C. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.