Regional Manager-Health Hub

Description

JOB TYPE: Full-Time

Who We Are:

An initiative of The University of Tennessee Health Sciences’ Tennessee Population Health Consortium and operated by University Clinical Health (UCH), Health Hubs are neighborhood health and wellness centers staffed with Health Coaches, support staff, and clinicians. Our Health Hub network improves health outcomes in medically underserved communities through innovative, community-centered healthcare delivery. Health Hubs serve as trusted local resources that extend primary care into the community, provide access to essential preventive and wellness services, bridge gaps in care, and connect people to needed healthcare and community resources regardless of the client’s ability to pay. UCH offers these services through a network of community partners and providers across the state. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Why Join Us?

This is an opportunity to join and contribute to a team working directly to empower patients in high-need communities to take charge of their health, improve their self-management, and make lasting healthy lifestyle changes using food as medicine. You will serve the needs of patients as a trusted advocate, coach, educator, and ambassador who directly impacts their health and well-being. The Health Coach serves as a partner in helping clients improve their health and well-being by providing encouragement, education, guidance, practical support, and motivation. Your work gets patients the care they need most, enabling them to lead healthier and more abundant lives.

Position Summary:

The Regional Health Coach Manager provides operational leadership and direct health coaching services for Health Hubs within an assigned region. This position supervises Health Coaches, supports multi-site operations, conducts health assessments, and delivers wellness and chronic disease self-management programs. Serves as a frontline community wellness leader and healthy lifestyle example. This highly visible, patient-facing role is responsible for promoting healthy behaviors, improving personal health decision making, navigating barriers to care, supporting chronic disease self-management, and improving health outcomes. Provides patients with convenient health screening, individual and group motivational interviewing-based coaching sessions for chronic condition and lifestyle management, and

referrals for assistance with medical, mental health, and social needs. Manages patient management information and appointment processing tasks in the electronic health record (EHR).

The role also serves as a key community liaison for the Health Hubs, building and maintaining partnerships with healthcare providers and local organizations to strengthen referral networks, address barriers to care, and improve health outcomes among underserved populations.

Key Results Areas (KRAs):

Regional Team Leadership & Operations: Supervise Health Coaches, support staffing coverage across multiple Health Hubs, ensure workflow consistency, and champion operational excellence.

Client Health Coaching & Population Health: Build trusted relationships, conduct health screenings, provide personalized health coaching, lead wellness activities, and support individuals in achieving healthier lifestyles and wellness goals. Manager will spend 30-60% of time in direct patient care delivery.

Team Development & Staff Engagement: Promote strong team engagement where Health Coaches and Clinicians feel connected, valued, and accountable. Provide day-to-day guidance, coaching, training, and float coverage support to help deliver consistent, high-quality client experiences. Promote teamwork, efficient workflows, client access, and achievement of Health Hub program goals.

Community Outreach & Partnership Development: Serve as a positive ambassador for TennesseeCares within the community by engaging community members, referral partners, and local organizations.

Build and maintain relationships with healthcare providers, community organizations, and referral partners to strengthen local awareness, trust, and Health Hub utilization. Participate in and help lead health fairs and community events, often on weekends and evenings.

Quality, Compliance & Performance Management: Ensure timely and accurate records and Epic EHR documentation in compliance with all HIPAA privacy requirements, consistent adherence to timely EHR patient management and patient encounter processing procedures, including coding/billing compliance, regulatory compliance, quality improvement participation, staff accountability, and achievement of participant and organizational outcomes. Support and monitor fidelity to Motivational Interviewing and health coaching standards through observation, feedback, coaching, skills development, documentation review, and performance improvement activities to ensure high-quality, patient-centered care delivery.

Requirements

Required Qualifications:

· Candidate must complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment. Candidate must complete reach and maintain a level of “Competent” in Motivational Interviewing proficiency as evidenced by the Motivational Interviewing Competency Assessment

· Candidate must complete National Diabetes Prevention Program (DPP) and Diabetes Self-Management Education (DSME) certifications within the first 12 months of employment.

· 3 years of progressive work experience in healthcare.

· High School Diploma or GED.

· Strong interpersonal and relationship-building skills.

· 2 - 4 years of supervisory or management experience.

· Experience working with diverse populations.

· Excellent verbal and written communication skills.

· Basic understanding of healthcare systems and referral processes.

· Proficiency with electronic health records and healthcare technology.

· Employment or other lived experience providing care for individuals with chronic health conditions.

· Ability to work independently and collaboratively.

· Valid driver’s license.

Preferred Qualifications:

· Bachelor's degree in Health, Social Services, Human Services, or related field

· Experience as a Community Health Coach or related job specializing in chronic disease management or prevention related to obesity. Individuals with health backgrounds or health promotion, medical assistant, licensed practical nurse, or other similar training can be considered for this position.

· Experience facilitating DSME and DPP programs.

· Community Health Worker certification.

· Experience using EPIC EHR.

· Experience with telehealth and virtual coaching platforms.

· Bilingual language skills.

· CPR Certified