Security Officer Unarmed Patrol Guest Assistance

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Unarmed Patrol Guest Assistance in Charlotte, NC, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Security Officer at a retail location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and provide exceptional customer service to shoppers, tenants, and visitors. You will communicate professionally, respond to concerns, and use computer or tablet tools as needed. Join Allied Universal’s caring, team-focused culture, where integrity, reliability, and innovation guide every shift.

Position Type: Full Time

Pay Rate: $17.85 / Hour

Job Schedule:

DayTimeMon11:00 PM - 07:00 AMTue11:00 PM - 07:00 AMFri11:00 PM - 07:00 AMSat11:00 PM - 07:00 AMSun11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to tenants, visitors, shoppers, and/or delivery personnel by carrying out site-specific procedures, access-control practices, and emergency response activities as appropriate.
• Conduct regular and random unarmed patrols throughout retail common areas, exterior grounds, parking areas, loading zones, and perimeter locations to help deter unauthorized activity and identify security-related concerns.
• Monitor entrances, exits, and designated access points; verify authorized access in accordance with site procedures and maintain awareness of visitor and contractor activity.
• Respond to incidents, alarms, disturbances, and critical situations in a calm, professional, problem-solving manner; notify appropriate site contacts and/or emergency responders as directed.
• Document patrol findings, incidents, and unusual activity in clear, accurate reports, and communicate relevant information to supervisors and site personnel.

Minimum Requirements:

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1745903