Desktop Administrator

The Junior Systems Administrator role provides hands-on technical support to employees in office and to remote users. This person will be the main point of contact for day-to-day IT support. They will troubleshoot hardware, software, account and connectivity issues, and resolve most requests without escalation. The Junior Systems Administrator will manage Windows and macOS devices through Microsoft Intune, support Microsoft 365 (Outlook, Teams, Exchange), handle user access and permissions, and package common applications for self-service. The right candidate is customer-focused, communicates clearly, documents what they fix, and wants to make support faster and more consistent.

OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets. 

Role Summary 

As a Junior Systems Administrator, you'll help create a reliable, secure, and productive technology experience for employees across OneMagnify. Serving as a key member of the IT team, you'll be the go-to resource for day-to-day support, device management, and user access while helping maintain the systems that power our business. This role combines hands-on technical troubleshooting with opportunities to improve processes, strengthen security, and contribute to technology initiatives that support teams across the organization. 

The Impact You'll Have 

The quality of our employee technology experience directly affects how effectively our teams serve clients. In this role, you'll help keep people connected, productive, and secure by resolving issues quickly, managing devices consistently, and ensuring employees have the tools they need to do their best work. 

You'll work across a modern technology environment that includes Microsoft 365, Microsoft Intune, Jamf Pro, and cloud-based applications. Your contributions will help create a seamless experience for both on-site and remote employees while supporting secure access to the platforms that enable collaboration, campaign execution, data analysis, and client delivery. 

You'll partner with colleagues across IT, operations, security, and business teams to improve support processes, identify recurring issues, and implement long-term solutions that scale as the company grows. 

What You'll Do 

Deliver Exceptional End-User Support 

• Resolve Tier 1 and Tier 2 support requests across multiple channels while meeting response and resolution expectations. 

• Troubleshoot Windows 10/11, macOS, application, hardware, and connectivity issues to minimize disruption for employees. 

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office. 

• Escalate complex issues with clear documentation and coordinate with specialized teams through resolution. 

Manage Devices Throughout Their Lifecycle 

• Configure, deploy, maintain, and retire Windows and macOS devices using Microsoft Intune, Windows Autopilot, Jamf Pro, and Apple Business Manager. 

• Maintain device compliance, configuration profiles, application deployments, and security settings. 

• Package and publish commonly used applications through Company Portal and Jamf Self Service. 

• Ensure devices are equipped with required software, security tools, and management agents from day one. 

Support Secure Access and Administration 

• Manage onboarding and offboarding activities, including accounts, licenses, devices, and application access. 

• Administer user accounts, security groups, shared resources, and permissions within Microsoft Entra ID and related platforms. 

• Provision access to SaaS applications in accordance with company policies. 

• Apply operating system and application updates to maintain a secure and compliant environment. 

Improve IT Operations and Knowledge Sharing 

• Create and maintain knowledge base articles, standard operating procedures, and user guides that make support more efficient. 

• Identify recurring issues and implement sustainable solutions that reduce future support requests. 

• Document fixes and process improvements to strengthen consistency across the IT function. 

• Support IT projects including hardware refreshes, software deployments, and office technology initiatives. 

Collaborate Across Teams 

• Partner with IT, operations, and business stakeholders to solve technology challenges and improve the employee experience. 

• Contribute to cross-functional initiatives that enhance security, device management, and service delivery. 

• Help train and support junior IT team members and interns by sharing knowledge and best practices. 

What You'll Need 

• Experience in integrated marketing, digital agency, marketing services, or consulting environments. 

• 2+ years of experience in desktop support, help desk, systems administration, or IT support roles. 

• Strong working knowledge of Windows 10/11 and macOS administration and troubleshooting. 

• Hands-on experience supporting Microsoft 365, including Exchange Online, Teams, OneDrive, and related services. 

• Experience managing users and groups within Microsoft Entra ID (Azure AD). 

• Experience working with ticketing platforms such as Jira Service Management, ServiceNow, Freshservice, or similar tools. 

• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and related networking concepts. 

• Strong troubleshooting, organization, and problem-solving skills. 

• Ability to communicate technical concepts clearly to both technical and non-technical audiences. 

• High school diploma, equivalent credential, or equivalent experience. 

• Ability to safely move and install technology equipment and workstations when required. 

Future-Ready Skills (Nice to Have) 

• Experience with Microsoft Intune, Windows Autopilot, Jamf Pro, and Apple Business Manager. 

• Experience packaging and deploying applications for Windows and macOS environments. 

• Familiarity with PowerShell, Bash, or Zsh scripting for automation and administration. 

• Experience with remote support platforms such as ScreenConnect. 

• Exposure to AI-enabled IT operations, automation tools, or modern endpoint management practices.