Customer Service Representative

Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers.  Our future growth strategy is for organic growth, diversification, and international expansion. 

About The Role:

This remote Customer Service Representative (CSR) role sits within the national Customer team and operates within a structured contact centre environment. The CSR works closely with customers, brokers, lenders, and valuers to progress valuation jobs through to completion.

The Customer Service Representative will be responsible for delivering an excellent client experience in our fast-paced environment by:

• Managing enquiries received via 1300 number, email, and integrated platforms

• Resolving queries at first contact using sound judgment and process knowledge

• Progressing valuation jobs through effective coordination and task management

• Communicating clearly, empathetically, and professionally

• Supporting a culture of accountability, continuous improvement, and quality service

What sets you apart from the rest:

You’re someone who brings both professionalism and initiative to a service-focused role. You enjoy solving problems efficiently and getting the details right.

To be successful in this role, you will demonstrate:

• Experience in customer service or contact centre environments

• Strong verbal and written communication skills, with a professional and empathetic tone

• Confidence navigating multiple systems and the ability to learn new technologies quickly

• Effective problem-solving skills and the judgment to make decisions within defined processes

• High attention to detail and a methodical approach to task and workflow management

• A willingness to learn industry knowledge through structured training and ongoing coaching

• A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders

What we offer:

• Onboarding & Training: Company induction and continuous training to ensure your success

• Referral Bonus Scheme: Refer talented people from your network and earn a bonus when they join our team

• IT Equipment:  We will provide all necessary IT equipment need to complete your job successfully at no cost to the valuer

• Career Development: Build your customer service expertise with LinkedIn Learning courses designed to enhance communication, conflict resolution, and customer experience skills

• Paid Parental Leave: We offer paid leave so you can focus on your family when it matters most

• Novated Leasing Options: Lease a car with our flexible novated leasing program

• Work-Life Balance: Enjoy flexible working arrangements that suit your lifestyle

• Medibank Discounts: As an Opteon employee, you’ll be eligible for exclusive Medibank member discounts 

• Rewards & Recognition: Be acknowledged for your hard work through our Reward & Recognition program, including Annual Awards night, Service recognition and more 

• Support When You Need It: Access confidential support anytime through Intellect, our mental health and wellbeing platform

Opteon is committed to cultivating and preserving a culture of inclusion and connectedness, where employees are embraced for their unique qualities and valued for their contributions. We encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.

How to apply: 

#LI-hybrid