Account Coordinator

Description

This position provides overall organization, customer service, and support to ensure the effective execution of all international customer objectives. Works closely with internal teams to organize and process orders. Responsible for process improvement and implementation as well as data tracking and distribution. This position is responsible for handling daily duties related to specialized KONG accounts in a manner in line with KONG culture. Must provide a hands-on, polite, fun, and engaging approach.

Essential Duties/Responsibilities

· Review, analyze, approve, and oversee all international customer orders.

· Prepare export documentation, shipping forms, and international invoices in accordance with foreign trade requirements.

· Collaborate with KONG sales and marketing teams for the shipment of brand materials worldwide.

· Point of contact for international freight forwarders. Responsible for coordinating the swift movement of international shipments.

· Liaison for various government entities including US Customs and Border Protection.

· Oversee shipments to worldwide KONG locations including UK, Germany, Australia, and Japan.

· Responsible for continued education on international trade regulations, shipping terms and requirements, and risk management.

· Maintain working knowledge of requirements and documentation related to shipping consumable products worldwide.

· Research and implement requirements related to countries new to KONG sales.

· Responsible for overall operational account management on various accounts.

· Communicate across departments to expedite orders and resolve customer service discrepancies.

· Maintain spreadsheets and reports in order to track order status and shortages.

· Responsible for notifying customers daily of current back orders and providing accurate product status.

· Ensure client pricing is consistent with contracts.

· Maintain communication with off-site warehouses regarding order status and inventory.

· Responsible for creating and maintaining procedures.

· Serve as back up for various positions to support the team.

· Other duties as assigned.

Requirements

· 4-year Business Degree and 2 years’ applicable experience or 5 years’ applicable experience.

· Strong leadership skills.

· Proven critical thinking.

· Strong written and verbal communication skills.

· Display efficiency and accuracy with data entry tasks.

· Must have a proven track record of customer care resulting from customer service etiquette.

· Must be computer literate and capable in Microsoft Suite.

· Experience with accounting software, EDI and/or inventory systems.

· Detail-oriented, efficient and organized.

· Work well with tight deadlines, be flexible as priorities change.

· Effectively communicate ideas and activities across departments.

· Ability to work independently, prioritize multiple tasks and quickly learn new skills.

· Ability to analyze and solve problems.

· Proactive approach to executing new projects.

· Ability to use independent judgment, analyze information and formulate recommendations.

· Strong project management skills.

· Ability to provide outstanding customer service.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this role.

Compensation

• From $30 per hour

Work Location

• KONG Headquarters - Golden, Colorado
• Onsite

Benefits

• Health, Dental and Vision Insurance with low-cost premiums
• Access to voluntary benefits
• Employer paid short-term/long term disability and life insurance
• 401k with employer matching
• 12 Paid Holidays
• Personal Leave Accrual
• Pet Insurance, Tuition reimbursement, dog toys, and more!