People Operations Generalist

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

What You’ll Do

Employee Lifecycle & HR Operations

• Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records

• Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up

• Coordinate offboarding processes, including system updates, equipment coordination, and employee communications

• Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages

• Conduct exit interviews and document insights

• Maintain accurate employee records in Rippling and other People systems

• Draft and maintain HR documentation, process guides, templates, and employee communications

• Triage and respond to employee questions and route issues appropriately when escalation is needed

• Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality

Payroll, Benefits & Leave Administration Support

• Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions

• Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions

• Serve as a point of contact for employees and vendors, including Sparrow for leave administration

• Support benefits documentation, employee communications, and recurring administrative processes

• Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed

HRIS, Systems & Process Improvement

• Support reporting, audits, employee data updates, and recurring HR processes

• Identify manual processes that can be improved, documented, or automated

• Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently

• Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking

• Help clean up and improve existing processes where documentation or ownership is unclear

• Leverage AI tools to automate manual processes and build workflows to improve operational efficiency

Compliance & Immigration Coordination

• Support HR compliance administration across federal, state, and local employment requirements

• Assist with audits, employee documentation, policy acknowledgments, and compliance tracking

• Support I-9 and reverification processes, background check, employment verification, and personnel file processes

• Help ensure employee records and HR processes are consistent, accurate, and well-documented

Culture & Employee Experience Support

• Support employee engagement, recognition, and culture initiatives

• Provide responsive, helpful support to employees while maintaining appropriate confidentiality

• Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through

What You’ll Bring

Experience & Background

• 3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role

• Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions

• Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation

• Experience working in a startup, high-growth, or fast-changing environment preferred

• Experience with Rippling or another HRIS preferred

• Experience supporting immigration processes or working with immigration counsel is a plus

• Experience in a multi-state or global company environment is a plus

Skills & Approach

• Highly organized and comfortable managing a high volume of administrative HR work

• Strong attention to detail and strong follow-through

• Clear, professional written communication skills

• Comfortable handling sensitive employee information with discretion

• Strong judgment and ability to know when to escalate

• Process-oriented mindset with a desire to improve how work gets done

• Comfortable working quickly while maintaining accuracy

• Able to operate in ambiguity and help bring structure to recurring work

• Strong employee service mindset and willingness to jump in where needed

This Role Is a Great Fit If You

• Enjoy high-volume HR operations and administrative work

• Like being close to the details and making sure processes run correctly

• Are comfortable supporting employees, managers, vendors, and internal teams

• Take ownership of your work and follow through without needing heavy oversight

• Care about accuracy, documentation, compliance, and employee experience

• Like improving processes, cleaning up messy workflows, and creating structure

• Want to grow in a fast-paced People function

Compensation & Benefits

We believe compensation should be thoughtful and aligned with the people we hire. Your total rewards package includes meaningful equity, medical, dental, and vision coverage, unlimited PTO, and additional benefits.

Your level and compensation will be determined based on your experience and how you show up throughout the interview process. We are happy to walk candidates through how we think about leveling and compensation.

Target cash compensation for this role based on location: $125,000 to $145,000.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.