- Salary
- $112k – $187k
- Location
- Airside Center of Excellence, United States of America
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Experience
- 7+ years
- Source
- Workday
Description
Build your best future with the Johnson Controls team!
Who we are:
Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What We Offer:
Competitive salary and bonus
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care.
On-the-job/cross-training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What You Will Do
Lead Customer Service operations for the North American Air-Handling Business, managing a team of 3 direct reports. Drive performance in order management, customer experience, and sales support while ensuring operational consistency and continuous improvement.
How You Will Do It
Team Leadership
Lead, coach, and develop a team of customer service professionals
Set goals, track KPIs, and drive accountability and performance
Order Management
Oversee order entry and fulfillment across North America
Ensure accuracy, timeliness, and alignment with service metrics
Partner with manufacturing, logistics, and finance to resolve issues
Customer Experience
Serve as escalation point for complex customer issues
Drive customer satisfaction through proactive communication and resolution
Implement best practices to improve responsiveness and service quality
Sales Support
Partner with sales on reservations, leadtime management & pipeline support
Leverage Salesforce and other tools to track activity and performance
Support end-to-end transaction flow from quote to cash in partnership with finance
Process Improvement
Identify and implement improvements to increase efficiency and consistency using the JCI Business System (Lean)
Ensure compliance with company policies and North America requirements
What We Look For
Requirements:
7+ years of experience in customer service, inside sales, or operations
Experience leading teams in a North America environment
Salesforce proficiency preferred
Strong communication, problem-solving, and organizational skills
SALARY RANGE: $112,000 - $187,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
