- Salary
- $93k – $144k
- Location
- TW2TX - Teleworker/Offsite-USA-TX, United States of America · All Cities, District of Columbia, United States of America · All Cities, Tennessee, United States of America · All Cities, Connecticut, United States of America · All Cities, Rhode Island, United States of America · All Cities, California, United States of America · All Cities, Pennsylvania, United States of America · All Cities, New York, United States of America · All Cities, New Jersey, United States of America · All Cities, Maryland, United States of America · All Cities, Nebraska, United States of America · All Cities, North Carolina, United States of America · All Cities, Michigan, United States of America · All Cities, Massachusetts, United States of America · All Cities, Illinois, United States of America · All Cities, Washington, United States of America · All Cities, Virginia, United States of America · All Cities, Florida, United States of America
- Type
- Full-time
- Department
- Transportation
- Seniority
- Manager
- Source
- Workday
Description
Description -
Job Summary
This role is responsible for managing a team of Customer Delivery Managers (CDMs), owning financial performance for assigned accounts, and driving strategic customer outcomes. The manager is accountable for forecasting accuracy, P&L management, and financial discipline while nurturing senior-level customer relationships and developing high‑performing talent. The role leads the delivery process, ensures execution of contracted services across all service delivery towers, and communicates strategic, financial, and operational insights to senior leadership. This position fosters a culture of accountability, continuous improvement, and operational excellence.
Responsibilities
Manages a team of Customer Delivery Managers, including workforce planning, demand forecasting, and alignment of resources to financial and operational requirements.
Owns financial performance across assigned accounts, including P&L management, cost control, margin protection, and forecast accuracy.
Develops and maintains proactive financial and operational forecasts (revenue, cost, margin, and risk) and communicates variances, trends, and mitigation plans.
Drives strategic customer account planning and growth initiatives while ensuring financial viability and contractual compliance.
Nurtures senior management and executive‑level customer relationships to drive satisfaction, retention, and long‑term profitability.
Leads the Delivery process, ensures disciplined execution, and escalates financial, operational, and delivery risks with data‑based recommendations.
Ensures financial accountability across the CDM team, reinforcing ownership of budget adherence, cost efficiency, and contract economics.
Recruits, develops, and retains top talent, fostering a culture of performance, accountability, and commercial awareness.
Identifies and communicates strategic business, financial, and delivery requirements to senior management to support informed decision‑making.
Regularly engages with senior leadership to provide clear visibility into account health, financial performance, risks, and improvement actions.
Acts as a subject matter expert by identifying opportunities for process improvement, financial optimization, and policy alignment with business strategy.
Performs full talent management responsibilities including hiring, performance management, coaching, succession planning, and career development.
Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.
Preferred Certifications
NA
Knowledge & Skills
NA
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
50%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"