Housekeeping Supervisor

115 rooms |

Amenities: free hot breakfast, extended stay, in room kitchen, outdoor pool, fitness center, pet friendly.

Our hotel offers a welcoming, at-home experience just half a mile from Old Sacramento and the city’s downtown attractions. Conveniently located 15 minutes from Sacramento International Airport and only one mile from the State Capitol, Golden 1 Center, and the Sacramento Convention Center, we provide the perfect blend of comfort and accessibility for both business and leisure travelers. Join our team and help create a stay worth returning to.

Pay Range:

Job Description

Job Title: Housekeeping Supervisor                                                                              

Department: Housekeeping                                                      

Supervision Exercised:  Room Attendants, House Person, Laundry Attendants

Supervision Received: Operations Manager

Job Summary

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, and back of house meet Hilton standards. The candidate will inspect the cleaning and servicing of all rooms as well as log any repairs or discrepancies of guest rooms. The candidate will also ensure that all guest room attendants have appropriate linens and supplies.

 Job Duties

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.  

• Inspect the cleaning and servicing of guestrooms and public areas encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.

• Maintain high standards in all aspects of internal and external service 

• Promote unity and teamwork throughout the department.  

• Communicate with guests in a professional, courteous and helpful manner.  

• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives. 

• Watch for safety hazards and report them immediately to your Department Supervisor.

• Ensures all service standards are met and adhered to. 

• Facilitates consistent quality of service to exceed guest expectations.

• Supervises performance, attendance, appearance and conduct of staff, reports any issues to the Operations Manager to address.

• Works with Engineering and Front Office to maximize guest satisfaction.

• Informs Operations Management of room status for arrivals (and if directly asked by Front Office).

• Assists with answering phones, guest requests and general inquiries.

• Creates and ensures daily completion of staff checklists and necessary reports.

• Keeps work area neat and cleaned at all times.

• Can master familiarity with the computer operating system as related to scope of position. 

• Attends weekly departmental meeting as necessary.

• Always maintains a professional appearance and attitude.

• Always maintains a professional relationship with all associates. Equal and fair.

• Good communication with staff, managers and direct supervisor.

• Ensures proper follow ups on special projects.

• Follow up with staff when they ask for assistance, tools or other.

• Ensure VIP rooms are inspected ASAP.

• Assist in the cleaning of guest rooms when necessary.

Position Disclaimer:
This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

Minimum Requirements:

• High school graduate or equivalent

• A minimum of one year experience in Housekeeping as a supervisor or coordinator.

• Prior housekeeping experience is preferred.

• Prior guest relations training

• Knowledge of proper chemical handling and cleaning products.

• Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.

• Ability to read, write, and understand simple instructions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 30 pounds. The employee must frequently stand and walk from one area of the hotel to the other. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.