Service Operations Program Manager

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

· Drive project management and coordination cross functionally with Service Operations teams, external global partners, and engineering groups to resolve complex process issues.

· Partner closely with Ciena Engineering teams to deliver service enablement, New Product Introduction (NPI) , service ramp, and continuous process improvement projects in the area of Service Operations.

· Identify and lead initiatives that enable service improvement through cost reduction, recovery of aging inventory, scrap reduction and improved cycle-times

· Define, manage, and report on key operational metrics while identifying opportunities for improvement

· Identify and drive continuous improvement initiatives within Service Operations, leveraging lean methodologies.

· Utilize available data to develop analytics to identify systemic issues, recommend solutions, and implement corrective action plans

The Must Haves

· Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.

· 10+ years of experience in product manufacturing or process engineering within high-technology, telecoms, networking, or complex electronics environments

· Proven track record of successfully managing complex projects from concept to execution and driving operational improvements.

· Strong understanding of manufacturing or repair processes, process optimization methodologies, logistics, and quality control methodologies

· Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems

· Excellent communication, interpersonal and leadership skills, the ability to drive/collaborate effectively with global, cross functional teams and work effectively in a fast-paced, dynamic environment

· As required occasional travel to service partners and to collaborate with colleagues on critical projects

· Fluency in English and Spanish

Nice to Haves

· Master’s degree in a related engineering discipline

· Knowledge of telecommunications hardware manufacturing or service environments

· Working knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles

· Lean, Six Sigma, or 8D problem solving expertise

· Excellent analytical, problem-solving, and decision-making skills.

· PMP certification or similar project management qualification

#LI-SG

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.