Sales Associate - Harrods

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

What are we expecting from you?

As a front line representative of our high jewellery maison, you will be responsible for maximizing the sales of all our unique and beautiful pieces.

You will also be accountable for ensuring each client receives an exceptional experience in line with our Van Cleef & Arpels values.

• Achieve present sales objectives and targets

• Develop network and clientele

• Attend social functions within the community to generate new clientele; invite current and prospective clients to in-store events

• Set up window displays and in-store displays each morning; assure displays are broken down each evening and products are stored in the safe nightly

• Provide excellent customer service. Follow up on after sales service/ follow repair process from start to finish

• Implement policies and procedures established by the company, i.e. security policy, consignment, after sales service, valuation request, Human Resources policies, etc.

• Educate clients on Van Clef & Arpels' quality standards and product line

• Maintain the aesthetic quality of the store

Are you a good match?

• Previous experience in selling fine jewellery or high-end luxury product is preferred

• Strong understanding of clienteling

• Excellent computer skills

• Strong attention to detail with the ability to handle multiple tasks simultaneously

• Ability to establish and maintain effective relationships with customers and gain their trust and respect

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

The recruitment process...

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.