Retail Operations Manager

 

Job Title

Retail Operations Manager

Location

Jamaica

Employment Type

Full Time

Reports To

Senior Executive Leadership Team

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Position Summary

Our client is seeking an experienced and results-driven Retail Operations Manager to lead and optimize retail operations across a network of locations.

This senior leadership role is responsible for driving revenue growth, operational excellence, customer satisfaction, and profitability while ensuring consistent execution of company standards across all locations. The successful candidate will play a key role in developing growth strategies, improving operational performance, enhancing customer experiences, and leading high-performing teams.

The ideal candidate is a strategic thinker with strong operational leadership experience, excellent financial acumen, and a passion for delivering exceptional customer service.

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Key Responsibilities

Operational Leadership

• Oversee daily retail operations across multiple locations to ensure efficiency, consistency, and service excellence.
• Monitor staffing, inventory management, operational performance, and customer service standards.
• Develop and implement operational strategies that improve productivity and profitability.
• Ensure compliance with all health, safety, food safety, and regulatory requirements.
• Drive continuous improvement initiatives across the retail network.

Strategic Planning & Business Growth

• Contribute to the development and execution of business growth strategies.
• Monitor market trends, customer preferences, and competitor activity to identify opportunities.
• Develop and implement initiatives that increase sales, market share, and customer loyalty.
• Evaluate operational performance and recommend improvements to support organizational objectives.
• Lead the execution of strategic projects and operational enhancement initiatives.

Financial Management

• Manage operational budgets, forecasts, and financial performance metrics.
• Analyze financial and operational data to identify opportunities for improved profitability.
• Monitor key performance indicators and implement corrective actions where necessary.
• Support revenue growth while maintaining cost controls and operational efficiencies.

Team Leadership & Development

• Lead, coach, mentor, and develop operational leaders and store management teams.
• Foster a culture of accountability, performance, and continuous improvement.
• Support workforce planning, recruitment, onboarding, and employee development initiatives.
• Conduct performance evaluations, coaching sessions, and development planning.
• Promote employee engagement and a positive workplace culture.

Risk, Safety & Compliance

• Partner with internal stakeholders to implement loss prevention, safety, and security initiatives.
• Develop and maintain operational policies, procedures, and compliance standards.
• Ensure operational risks are identified, monitored, and effectively managed.

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Qualifications & Experience

Education

• Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, Food Service Management, Tourism Management, or a related field.

Experience

• Minimum of five (5) years of progressive management experience.
• At least three (3) years leading operations within a fast-paced retail, hospitality, restaurant, food service, customer service, or multi-site environment.
• Demonstrated success managing teams, budgets, operational performance, and customer experience initiatives.
• Experience leading multiple locations is highly desirable.

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Required Competencies

Leadership & People Development

• Ability to inspire, coach, and develop high-performing teams.
• Strong people management and employee engagement skills.
• Effective conflict resolution and performance management capabilities.

Strategic & Commercial Thinking

• Strong business acumen with the ability to balance operational execution and strategic planning.
• Ability to identify growth opportunities and drive business performance.

Financial & Analytical Skills

• Strong understanding of budgeting, forecasting, profit and loss management, and operational metrics.
• Ability to interpret financial data and make data-driven decisions.

Operational Excellence

• Proven ability to improve operational efficiency and service delivery.
• Strong project management and process improvement capabilities.

Communication & Relationship Management

• Excellent verbal and written communication skills.
• Strong stakeholder management and collaboration skills.
• Ability to build relationships across all levels of an organization.

Personal Attributes

• Results-oriented and highly accountable.
• Strong problem-solving and decision-making abilities.
• Dependable, adaptable, and self-motivated.
• Customer-focused with a commitment to service excellence.