Front Desk Staff

Description

Location: Albemarle Campus Club - Charlottesville, VA

Position Status: Part-Time

Exempt Status: Nonexempt

Compensation Type: Hourly

Salary Range: $16.00 - $18.00 / hour

Hours per Week: 20 – 29

Position Summary:

Boys & Girls Clubs of Central Virginia provides after-school programs and summer camp for youth ages 5-18. The Front Desk Staff plays a critical role in creating a safe and welcoming environment that supports the Club’s mission and positive youth development practices. The position also maintains the integrity of member data, enrollment records, attendance information, and required documentation to support reporting, compliance, and effective Club operations. This position reports to the Unit Director, and works closely with the Membership & Data Coordinator for member registration, data management, reporting, and compliance-related responsibilities.

Position Description:

• Serve as the first point of contact for members, families, volunteers, and visitors, creating a welcoming environment.
• Warmly receive children and staff into the Club and facilitate the sign-in process.
• Control access into the Club.
• Facilitate member registration and assist families with enrollment requirements. 
• Maintain all member and parent information in the club’s database (MyClubHub).
• Maintain documentation needed for compliance with grant requirements.
• Ensure all volunteers are checked in and out according to established procedures.
• Answer and direct phone calls and respond to general inquiries.
• Support Club management in responding to youth needs, including parent communication, first aid, and behavioral support.
• Communicate with parents/guardians regarding registration requirements, attendance, Club updates, and other member-related matters.
• Receive, record, and process member payments in accordance with established procedures.
• Maintain a clean, organized, and professional front desk and entry area.
• Complete data entry for program attendance.
• Collaborate with Club staff and leadership to support daily operations and member needs.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Strong customer service, communication, and interpersonal skills. 
• Ability to build positive relationships with youth, families, staff, volunteers, and visitors. 
• Strong organizational, time-management, and data-entry skills with a high degree of accuracy and attention to detail.
• Proficiency with Microsoft Office and the ability to learn membership management and database systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with children and an understanding of positive youth development principles preferred.
• Ability to handle confidential information with professionalism and discretion.
• Strong work ethic, positive attitude, flexibility, and dependability.

Education and Experience:

• Must be 18 years or older
• High School diploma or equivalent required
• Experience in a receptionist, administrative, customer service, or youth-serving role preferred.
• Experience working with databases or record-management systems preferred.

Physical Requirements and Work Conditions:

• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
• Ability to be effective in an environment with varying levels of noise throughout the day
• Ability to remain in a stationary position for up to 75% of the work day
• Ability to operate a computer and other office equipment such as copier, printer, filing cabinets, etc.
• Ability to engage in substantial repetitive motion from typing or writing, etc.
• Light work: ability to lift and/or move 20 lbs on occasion
• Ability to maintain both visual and auditory supervision of youth members
• Ability to respond appropriately in emergency situations involving youth, families, visitors, or staff.

Boys & Girls Clubs of Central Virginia is an Equal Opportunity Employer. We provide employment and advancement opportunities to applicants of all backgrounds and do not discriminate based on race, color, religion, sex (including pregnancy), national or ethnic origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local law.

BGCCVA Mission: To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible members of the communities in which they live.