Operations Parking Manager - Seattle. WA

The Details

Location: Seattle, WA

Schedule: Full-Time, Exempt - Flexible Schedule

Pay: $92K – 100K annual

Why LAZ Parking?

• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

The Spirit of the Position:

The Operations Manager will initially oversee the opening and daily operation of a commercial parking garage in downtown Seattle, with the potential to assume responsibility for additional luxury hotel valet operations as the portfolio expands. The position requires a service-driven leader with strong hospitality and valet management experience who can also deliver reliable commercial parking operations.

Under regional leadership, the Operations Manager will lead employees, build client relationships, maintain financial and operational controls, and ensure a safe, efficient, and consistently high-quality parking experience. Potential future hotel assignments are not guaranteed.

Principal Job Duties: 

• Lead, coach, schedule, train and develop on-site managers, supervisors, valet attendants and parking personnel; build a culture of accountability, safety and exceptional service.
• Oversee commercial garage operations, including monthly parking accounts, transient parking, access credentials, rates, customer billing, validations, equipment and facility conditions.
• Ensure accurate monthly parker records, billing and reconciliations; promptly resolve access, payment and account exceptions and identify opportunities to prevent revenue leakage.
• Apply luxury hotel valet service standards to guest arrival and departure experiences, vehicle handling, traffic flow, staffing coverage, service recovery and hotel stakeholder communication when overseeing hospitality locations.
• Maintain proactive relationships with property managers, hotel leadership, clients, tenants, customers and vendors; resolve concerns promptly and support client retention.
• Manage payroll approvals, labor schedules, overtime, employee performance and coordination with Human Resources in accordance with LAZ policies.
• Monitor location budgets, P&L results, revenue opportunities, rate strategies and expenses; prepare required daily, weekly, monthly and annual reports.
• Conduct site inspections and oversee PARCS, LPR, access control, parking equipment, maintenance, signage, cleanliness, safety and incident response.
• Ensure compliance with contractual requirements, operating procedures, cash-handling controls and applicable LAZ standards.
• Develop documented procedures and cross-training plans for recurring operating, billing and administrative responsibilities.
• Coordinate event operations, construction impacts, service interruptions and emergency response with clients and regional leadership.
• Support business growth, operational planning and special projects for potential additional locations.
• Additional related duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience preferred.

Experience:

• 2+ years of management experience in parking, hospitality, valet or a comparable service operation.
• Strong hotel valet and hospitality operations management experience is highly preferred and will be a priority in candidate evaluation.
• Commercial garage management experience, including monthly and transient parking operations, is preferred.
• Experience with financial statements, P&L reporting, budgets, labor management and customer/client relationships.
• Proficiency with Excel, Word, PowerPoint and Microsoft Office applications; familiarity with parking and access-control systems is preferred.

Skills:

• Ability to work a flexible schedule, including occasional evenings, weekends and emergency operating needs. Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Exceptional guest service judgment and ability to uphold luxury hospitality standard
• Strong leadership, coaching, team-building and employee accountability skills.
• Ability to manage competing priorities across commercial parking and potential hotel valet operations.
• Effective professional communication, client relationship management and service recovery skills.
• Sound financial judgment, organizational discipline and attention to operational detail.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements when necessary – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

 FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.