Account Manager II

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

 

Learn more at BHN.com

Overview

Management and delivery of a portfolio of clients, responsible for building successful, strong client relationships with a focus on retention and growth of the client account.

 

This role will co-ordinate with internal teams to ensure successful delivery of benefit and employee engagement solutions that meet clients' needs and identify opportunities to grow accounts through uplift of existing services and cross-sell of additional BHN services.

 

Key performance indicators for this role include sales performance tracked YOY and to target, client satisfaction, retention of clients and expansion of the level of business we do, additionally generated revenue, SLA adherence where relevant.

Responsibilities

• Day to day management of ongoing client accounts/programmes, including the development and management of strong relationships with client/s
• Develop account strategy that ensures retention and growth of client
• Identify opportunities for expansion through cross-sell and prepare and negotiate new business proposals
• Take ownership of account development plans and ensure ongoing delivery excellence, resolving client service concerns or issues if they arise
• Understand the commercials and profitability of your programmes / accounts and take action to improve profitability where possible
• Develop marketing strategies in partnership with Distribution Partners and Card Partners and ensure correct post campaign analysis and billing is completed.
• Weekly reporting on sales performance, tracked YOY and to target.
• Having a clear overview of EMEA digital product catalogue and engaging closely with CP team
• Lead regular formal reviews with clients to ensure satisfaction and identify opportunities for improvement and or evolvement
• Work with internal stakeholder teams to manage product initiatives and support the product onboarding process across the retailers.
• Proactively identify risks and work collaboratively with colleagues to take corrective action to mitigate before they become an issue
• Understand the commercials and profitability of your programmes/accounts and take action to improve profitability where possible
• Undertake financial tasks which may include invoicing, maintaining billing schedules, updating of internal forecasting systems, CRM, etc.
• Understand contract/s in place between client and the BHN business, including relevant supplier contracts
• Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence)

Qualifications

• Experienced in Account Management
• Possess a strong ability to manage clients and stakeholders alike
• Campaign management and data analysis experience
• Impressive communication (written and verbal) skills - Dutch Speaker
• Excellent organisational and project management skills
• Exceptional attention to detail, including ability resolve problems
• Experience in presenting and hosting client sessions
• Strong commercial and financial acumen
• Excellent negotiation and influencing skills.
• Highly self-motivated with the ability to work independently and prioritise needs
• Thrives under pressure, whilst managing internal and external stakeholders
• Customer service orientated

 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

• Annual Leave: 25 annual leave days per annum plus 8% holiday allowance- payable in May and volunteer time to give back, plus a day off for your birthday.
• Pension: The Netherlands pension contribution level is 3.2% for each the employee and employer.
• Hybrid – typically 2 days per week in the office (centre of Amsterdam, near Museumplein). We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual need
• Compensation travel expenses: reimbursement for what an employee has spent if with public transport. If an employee travels by bike or scooter, they receive 0,23 cent per km incentive
• Team Activities: Multiple Team Building events throughout the year, office group activities and biweekly lunches, daily fruit and snacks also available at the office
• Wellbeing Platform: Virtual fitness classes, Wellbeing e-learning & Mental Health resources
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.
• Bicycle scheme: Lease bicycle plan

 

Candidate Journey at BHN:

 

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

 

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

 

 

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.