Digital Delivery Manager

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Digital Delivery Lead to oversee a prioritised digital backlog and maximise the business value delivered through customer-facing products and features.

Based in Hungary, you will join the VOIS Production Centre of Excellence and support Vodafone UK’s Consumer Segment Tribe. Working closely with development teams, Scrum Masters, Product Owners, feature specialists and business stakeholders, you will help deliver effective digital sales and self-service support experiences through an Agile approach.

You will ensure that requirements are clearly defined, priorities reflect agreed business outcomes, acceptance criteria are met, risks and dependencies are managed, and commercial deadlines are achieved.

## What you’ll do

• Collaborate with stakeholders and delivery teams to validate, refine and communicate digital requirements.
• Work with Product Owners and key stakeholders to understand changing priorities and translate them into clear delivery plans.
• Manage and prioritise the digital backlog, ensuring that teams focus on the highest-value activities while maintaining an achievable workload.
• Maintain a holistic view of delivery activity across teams, identifying potential conflicts, risks and dependencies at an early stage.
• Act as the key connection between business stakeholders and digital delivery teams, managing requirements and risks while providing clear updates on delivery progress.
• Help shape medium-term digital service delivery plans and translate them into practical priorities and deliverables.
• Support high-quality digital execution by constructively reviewing briefs, processes and outputs.
• Contribute to improved customer experiences, digital adoption, interaction completion and return on digital investment.

## Who you are

• You have experience working within a digital production or delivery team.
• You have practical experience of Agile development environments and ways of working.
• You can build effective stakeholder relationships and influence decisions across different teams and organisational levels.
• You bring strong project management, prioritisation and organisational skills.
• You understand digital marketing sufficiently to review briefs, processes and outputs and identify opportunities to improve quality and efficiency.
• You can evaluate delivery risks, dependencies and competing priorities using sound judgement and structured problem-solving.
• You can gain support for delivery plans and communicate effectively with technical and non-technical stakeholders.
• A degree or equivalent practical experience would be beneficial.
• Experience in telecommunications would be advantageous.
• An Agile Product Owner or Scrum Master qualification would be advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

• The opportunity to influence high-volume digital customer experiences across sales and self-service support journeys.
• Exposure to cross-functional delivery involving digital, marketing, commercial, operational and development teams.
• The opportunity to shape delivery priorities and contribute to Vodafone’s digital-first service agenda.
• Experience working within a large-scale telecommunications environment using Agile delivery practices.
• Broad stakeholder exposure across VOIS and Vodafone UK.
• The opportunity to see how prioritisation and delivery decisions affect customer experience, digital adoption and commercial outcomes.

## What skills you will learn

• Advanced digital backlog management and value-based prioritisation.
• Cross-functional stakeholder management within a complex international organisation.
• Delivery planning across digital sales and customer support journeys.
• Risk, dependency and workload management across Agile teams.
• The translation of business requirements into actionable digital deliverables.
• The use of customer, commercial and digital performance measures to inform delivery decisions.
• Greater knowledge of telecommunications services, digital platforms and customer experience challenges.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/