Assistant Service Manager

Company: Wilkins Recreational Vehicles
Job Title: Assistant Service Manager/Service Writer
Location: Nichols, NY 13812

Join the #1 RV dealer in New York and become part of an award-winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high-performing service department

Salary Range: 

• $55,000.00 - $70,000.00 dependent on experience.

Benefits:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• 401K and Employer Match Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Position Summary:
As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset.

• Manage the full service cycle: appointment setting, work order preparation, and final invoicing
• Supervise, support, and motivate a team of technicians to meet productivity and quality goals
• Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
• Build and maintain strong customer relationships through clear communication and follow-up
• Assist customers in identifying service needs and offer appropriate solutions
• Prepare accurate service estimates and obtain necessary approvals
• Promote available products and services
• Ensure work is completed to customer satisfaction and follow up as needed
• Drive service department efficiency and actively identify upsell opportunities
• Maintain compliance with all company policies and procedures
• Collaborate with internal departments to support overall dealership success

• 2+ years of experience in a supervisory or management role (preferred)
• Previous experience managing or working closely with service technicians is highly preferred
• Ability to thrive in a fast-paced, customer-focused environment
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• High level of motivation, integrity, and a strong work ethic
• Ability to lead by example and foster a positive team culture