Support Specialist I

Who We Are

 

Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions.  Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using network various remote access methods.  Provides timely resolution of problems or escalation on behalf of customer to appropriate escalation technical personnel.  Provides timely case (incident) status updates to management and end-users; supports and maintains effective user relationships; and adheres to standard operating procedures and customer service guidelines relating to remote IT support.

What You'll Do

• Answer front line support interactions and assist users migrating to new user tenant.
• Assign support interactions to appropriate level support for further assistance as needed.
• Perform service interactions for corporate and field users and document all support incidents into support team Incident Tracking Database.
• Listen to constructive feedback and incorporate feedback into daily work style. Look at areas to improve and proactively research best method for improvement.

What You'll Need

• High School diploma or equivalent. College degree preferred.
• A+ & Network Essentials preferred.
• 1 year technical support experience preferred.
• Basic PC troubleshooting knowledge.
• Basic level of experience with using Microsoft Office Suite.
• Basic understanding of Windows OS and remote connectivity methods
• Effective oral, written, and interpersonal communication skills.
• Ability to work using set processes independently and with others.
• Ability to demonstrate a sense of urgency.
• Share knowledge with team
• Ability to demonstrate a professional communication manner.
• Adhere to standard of conduct in keeping with RH's LEAD Principles.
• Ability to multi-task and ability to adapt to changing priorities or processes.
• Demonstrated basic problem-solving and organizational ability.
• Decision making ability and time management skills. Ability to handle escalated and time sensitive issues.
• Ability to research issues and exercise judgment.
• Ability to follow directions, procedures.
• Ability to demonstrate reliability and attendance.
• Ability to prioritize work assignments.
• Ability to manage conflict.
• Ability to maintain confidentiality.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

$45,000.00 - $66,000.00

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.